Fwd: Signavio Developer _ Remote

Greetings,

We have the requirements below with our client. Kindly go through the JD below and let me know your interest.

 

Role: Signavio Developer

Location: Remote

Duration: 6 months

 

Experience:

o 5+ years of experience in process modeling and business process management

o Preferred experience in ITSM Transformation projects

o Proven track record documenting and designing IT processes in environments with limited formal process documentation

o Experience with ITSM frameworks (e.g. ITIL 4) and tools like ServiceNow, BMC, Remedy, etc.

 

Technical Skills:

o Proficiency in process modeling tools (Signavio, Visio, ARIS, etc.) and notation standards (e.g. BPMN)

o Strong analytical skills to identify inefficiencies and propose actionable improvements

o Familiarity with ITSM platform and automation opportunities a plus

o Exceptional communication and facilitation skills to engage diverse stakeholders, make them feel heard, and drive consensus

o Ability to work in a dynamic, fast-paced environment with ambiguity, as the organization transitions to a process-led model

o Strong organizational skills to manage multiple process streams and deliver high-quality documentation on time.

 

Education:

o bachelor's degree in IT, Business Administration or related field.  Relevant certifications (e.g. ITL 4, BPMN, Lean Six Sigma) are highly desirable

 

Key Responsibilities:

• Current state documentation:

o Engage with process owners / managers, IT operational teams, and stakeholders to map and document existing IT processes (asset lifecycle, incident, change, request, etc) using industry-standard notation (BPMN) o Identify undocumented or informal processes through interviews, workshops and question / answer sessions o Capture process pain points, inefficiencies, and gaps in consistency or control

• Future – State Design:

o Collaborate with process owners / managers and across the Process Governance function to design streamlined, standardized future-sate processes aligned with ITIL best practices o Propose process improvements to enhance efficiency, enable automation, and adherence to controls o Develop process models, workflows, and documentation that are clear, scalable, connectable to one another and in line with our process architecture standards

• Stakeholder Engagement

o Facilitate workshops and meetings to validate current-state findings and gain buy-in for future state designs o Translate complex technical processes into accessible documentation for diverse audiences, including non-technical stakeholders

• Documentation

o Create high-quality process documentation, including process maps and workflows to serve as a foundation for governance and training

 

 

 

 

 

"Tekgence is an equal opportunity employer. Applicants must be authorized to work in the U.S. U.S. citizens and Green Card holders are strongly encouraged to apply."

 

Thanks & Best Regards

Bhargavi Jaltar| Talent Acquisition Lead| Tekgence Inc.

Office : bhargavi@tekgence.com

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