L2/L3 Application Support Engineer @ Lake Mary, FL (Hybrid)

Greetings,

 

We have the below requirement with our Client. Kindly go through the JD below and let me know your interest.

 

Position: L2/L3 Application Support Engineer

Location: Lake Mary, FL (Onsite – Hybrid - 2-3 days office)

Duration: Long Term Contract

 

LinkedIn & Passport Number Must for Submission. 

 

Job Description:

We are seeking a highly skilled and experienced L2/L3 Application Support Engineer to join our dynamic team in Lake Mary, Florida. The ideal candidate will have a strong background in production support, Unix/Linux administration, and database management, with hands-on experience in diagnosing and resolving real-time issues using tools like Splunk and Dynatrace. This role requires a proactive problem-solver who can ensure the stability, performance, and reliability of our applications and systems.

Key Responsibilities:

• Provide L2/L3 application support for critical production systems, ensuring minimal downtime and optimal performance.
• Utilize monitoring and diagnostic tools such as Splunk and Dynatrace to identify, troubleshoot, and resolve issues in real-time.
• Perform Unix/Linux administration tasks, including system configuration, troubleshooting, and performance tuning.
• Manage and optimize databases (SQL Server, Oracle), including writing and optimizing complex queries, performing ETL tasks, and ensuring data integrity.
• Collaborate with development and infrastructure teams to deploy, maintain, and support applications in cloud environments (Azure, AWS).
• Develop and maintain documentation for system configurations, processes, and procedures.
• Participate in incident management, root cause analysis, and problem resolution to prevent recurrence of issues.
• Ensure compliance with security and operational best practices across all systems and applications.
• Provide on-call support as needed to address critical production issues outside of standard business hours.

Qualifications:

• Proven experience in production support and troubleshooting complex application issues.
• Strong expertise in Unix/Linux administration and scripting (e.g., Shell, Python).
• In-depth knowledge of databases (SQL Server, Oracle), including query optimization, ETL processes, and data integrity.
• Hands-on experience with cloud platforms, particularly Azure and AWS.
• Proficiency in using monitoring and diagnostic tools like Splunk and Dynatrace.
• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Strong communication and collaboration skills, with the ability to work effectively across teams.
• Familiarity with ITIL processes (Incident, Problem, and Change Management) is a plus.

 

 

Thanks & Regards

Srujan Burra

Email: srujan@sourcemantra.com

Source Mantra Inc | www.sourcemantra.com

295 Durham Ave, Suite # 201, South Plainfield, NJ 07080

Certified Minority Business Enterprise (MBE)