(PST/MST Time Zone Candidate Only)Production Support Engineer

Role: Production Support Engineer Location: Remote (PST/MST Only) Duration: 12+ Months ROLE OVERVIEW: We are looking for an ambitious Production Support Engineer who is customer centric and possesses a proactive approach to getting things done. As part of our Clinical Application Support team, the Production Support Engineer will act as the primary contact for complex data support issues. You will be the key driver in triaging issues and managing end to end resolution of the case working with the development team. You will also be developing reports for business stakeholders within LifeStance and developing proof of concept reporting for our Digital team. RESPONSIBILITIES: • Troubleshoot and triage all complex data issues with internal and external applications. • Collaborate with engineering to resolve support cases in a timely manner • Develop monitoring processes to catch and resolve issues as they occur and reduce the number of incoming support cases • Proactively detect data inconsistencies and troubleshoot data failures • Manage deadlines and prioritize work in time sensitive situations • Train CAS team on data issues and how to resolve support cases • Deliver ad-hoc reporting in a timely manner SKILLS & EXPERIENCE: • Bachelor’s degree in computer science, mathematics, or healthcare related discipline • 4+ years of experience with process documentation, data preservation, integrity, and traceability, Redshift, SQL (RDS, PostgreSQL, MySQL), ODBC • Excellent SQL knowledge • Experience in AWS Cloud environment • Good understanding of data hygiene and data transformation processes • Ability to learn quickly and adapt in a dynamic environment • Strong critical thinking and problem-solving skills • Demonstrated ability to communicate well with technical and non-technical personnel.   Thanks Piyush Verma Technical Recruiter | Empower Professionals piyush@empowerprofessionals.com |Official Phone: 732-356-8008 x 350 ------------------------------------------------------------------------------------------------------------- Fax: 732-356-8009 |  100 Franklin Square Drive – Suite 104 | Somerset, NJ 08873 www.empowerprofessionals.com Certified NJ and NY Minority Business Enterprise (NMSDC)   Note: We respect your Online Privacy. This is not an unsolicited mail. Under Bills.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience.  This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient(s), please reply to the sender and destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email, and/or any action taken in reliance on the contents of this e-mail is strictly prohibited and may be unlawful.   Piyush Verma 100 Franklin Square Drive – Suite 104, Somerset, AR 08873 Unsubscribe - Unsubscribe Preferences