| Hi Partners, sharing with you the requirement with one of my clients. Please share the relevant profiles. Job Title: Technical Support Engineer Location: Houston, TX (Hybrid) Duration: C2C / Full-Time.
Job Description: - Take ownership of incoming help requests from end users and document all pertinent customer information.
- Hands-on experience working with ticketing tools and SLA governed environment.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.
- Record, track, and document the problem-solving process all the way through to the final resolution.
- Use logical reasoning to analyze a situation and make use of available debug utilities.
- Identify and learn old and new software features supported by the organization.
- Hands-on experience working with fixes at the product level, including installing and upgrading software.
- Test fixes and Beta versions of the software to ensure reported problem(s) have been adequately resolved.
- Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits.
- Develop FAQ and Knowledge Base articles to aid in problem resolution.
Job Requirements: - Bachelor's degree in Information Technology, Computer Science or equivalent
- Proven working experience in Enterprise technical support.
- Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting, Citrix, Virtual Environments.
- Basic knowledge of Database, VB/Java scripting, Excel macros
- Basic knowledge about Active Directory, Windows Server 2012 onwards, Cluster
- Excellent written and verbal communication skills.
- Ability to speak and write clearly and accurately.
Thanks & Regards Arpit Yadav Recruiter - IT E: ArpitY@VBeyond.com | www.vbeyond.com 390 Amwell Road, Suite # 107, Hillsborough, NJ 08844 Note – VBeyond is fully committed to Diversity and Equal Employment Opportunity. Disclaimer: We respect your Online Privacy. This is not an unsolicited mail. Under Bill S 1618 Title III passed by the 105th US Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply to ArpitY@vbeyond.com subject=Remove. Also mention all the e-mail addresses to be removed which might be diverting the e-mails to you. We are sorry for the inconvenience.
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