Need Local
Salesforce Business Analyst for Flagstar.
Troy, MI Only Locals
NO H1, CPT & TN
Rate $ 50
Skills & Job Responsibilities
Required
• 5 years of IT Experience
• 3 - 5 years of Salesforce
• Requirements gathering and analysis
• Ability to easily learn business process
• Ability to bridge gap between IT and BU
• Salesforce projects with significant customizations
• Salesforce projects with significant integrations Combination of 3 years with Webservice analysis and testing
• Data mapping between applications
• Analyze data by developing SQL/SOQL queries Desired
• Project work with Service Cloud
• Project work with Experience Cloud
• Salesforce Admin skills like
o Automations
o Case Page Layout
o Reports
• Previous work as Salesforce Admin
• Previous work in Quality Assurance
• Project work with Contact Center Bonus
• Industry knowledge in Banking
• Industry knowledge in Loan Servicing
• Previous work as Java developer or similar
Responsibilities
The Sr. Business Analyst will work with our Salesforce Enhancement Workstream for Flagstar's Customer Engagement Team and Performing Servicing Team.
- Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis.
- In depth analysis for purposes of mapping to Data Warehouse and source system Web Services.
- Validate development matches the business expectations before moving items to QA monthly.
- Understand the upstream and downstream effects of the enhancement that are being made both from the business process perspective and technology.
- Facilitate UAT with the Business Units prior to Monthly Release.
- Coordinating communication between different development disciplines, Salesforce, Java, Enterprise Data Warehouse and IT Operations.
- Collaborate with other IT Teams and Business Units with an interest in the enhancements made by the Workstream.
Thank You,
Rohit Singh
Sr.IT Technical Recruiter | First Ring Solutions LLC | Philadelphia, PA, 19102
E: rohitsingh@firstringsolutions.com D: (215) 437-3001 Cell: (267) 857-9855
