Salesforce Business Analyst with Banking Experience :: Onsite $50

Need Local

Salesforce Business Analyst for Flagstar.

Troy, MI Only Locals 

NO H1, CPT & TN

Rate $ 50

 

Skills & Job Responsibilities

Required

• 5 years of IT Experience

• 3 - 5 years of Salesforce

• Requirements gathering and analysis

• Ability to easily learn business process

• Ability to bridge gap between IT and BU

• Salesforce projects with significant customizations

• Salesforce projects with significant integrations Combination of 3 years with Webservice analysis and testing

• Data mapping between applications

• Analyze data by developing SQL/SOQL queries Desired

• Project work with Service Cloud

• Project work with Experience Cloud

• Salesforce Admin skills like

o Automations

o Case Page Layout

o Reports

• Previous work as Salesforce Admin

• Previous work in Quality Assurance

• Project work with Contact Center Bonus

• Industry knowledge in Banking

• Industry knowledge in Loan Servicing

• Previous work as Java developer or similar

 

Responsibilities

The Sr. Business Analyst will work with our Salesforce Enhancement Workstream for Flagstar's Customer Engagement Team and Performing Servicing Team. 

- Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis. 

- In depth analysis for purposes of mapping to Data Warehouse and source system Web Services.

- Validate development matches the business expectations before moving items to QA monthly.

- Understand the upstream and downstream effects of the enhancement that are being made both from the business process perspective and technology. 

- Facilitate UAT with the Business Units prior to Monthly Release.

- Coordinating communication between different development disciplines, Salesforce, Java, Enterprise Data Warehouse and IT Operations. 

- Collaborate with other IT Teams and Business Units with an interest in the enhancements made by the Workstream.

 

 

 

Thank You,

 

Rohit Singh

Sr.IT Technical Recruiter | First Ring Solutions LLC | Philadelphia, PA, 19102

E: rohitsingh@firstringsolutions.com D: (215) 437-3001 Cell: (267) 857-9855