UX/CX Designer

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Hi,
Hope you are doing great today! Hope you are Safe and healthy.
This is Serisha from EA team. We have an opportunity with one of our clients,please find the below job Description and let me know your interest.

Title: UX/CX Designer

Job Type: Contract/Full time

Remote

 

 

Role and Responsibilities

The Senior CX Researcher will conduct qualitativeand quantitative research to help assess the current brand CX and identifyareas of improvement. They will play a strong role in discovery as well asvalidation, helping ensure that customer experiences are always founded inrobust customer and industry insights, and assessed and refined withappropriate techniques. They will assist in the organization and communicationof insights.

 

• Conduct customer research, including interviews and focus groups as well as data-based customer segment analysis to uncover customer needs and pain points
• Conduct competitive research within the industry, as well as shining CX solutions from outside the industry 
• Develop and keep “Known Knowns” based on research
• Conduct testing on concepts and prototypes to gain user feedback to support exceptional CX design
• Conduct testing on production sites for client and competitors
• Advocate for the Voice of the Customer.
• Develop understanding of stakeholder and business objectives, and goals.
• Look for opportunities for innovation and disruption, and communicate effectively to reach team alignment
• Participate in efforts to drive consistency of approach and methods, as well as strategies to make research and insights more easily accessed throughout the team
• Collaborate with experienced partners to advise cohesive experiences, including content and relevant tooling, across the customer journey

 

Preferred Skills

• 6 years of relevant experience supporting large Customer base
• Lead quantitative and qualitative research initiatives to generate important insights that will drive creative concepts and lead to intuitive user experiences
• Facilitate customer experience critiques and lead cross-functional workshops to advise content development, delivery strategies, and evolution of leading practices
• Advise the progress of data-driven customer experience strategies and adoption through both human and digital-led engagement
• Expertise in standard UX software including Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and/or the Adobe suite (Adobe XD â€" for wireframing)
• Experience working with VOC tools like Medallia and/or Qualtrics

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