Role: Business Analyst
Location: Boston, MA
Duration: 6+ Months
Remote Role
Job Description:
Supports IT development projects or operations by performing system configuration, development of technical documentation and presentation materials. Engages in user outreach, issues management, research, peer and best practices benchmarking, user provisioning, and end user training. Provides Tier One and Tier Two production support, including customer communication, troubleshooting, researching and recommending resolution options, following standard procedures and processes according to established service levels. Interviews key stakeholders and end users to analyze business processes and systems needs. Translate business requirements into functional and technical specifications. Captures use cases, user stories and conceptual process models. Meets with customers to field direct requests, discuss requirements and collaborate on solution design including business process and policy related matters where applicable. Works with the technical team to make sure that requirements are well understood as part of the software development lifecycle e.g., requirements review, turnover, signoff. Develop test scripts and executes testing to ensure new products, enhancements, bug fixes, and patches function as expected and without introducing regression issues. Provide functional support during project release go lives, which may include occasional evening or weekend work. Assist with general administration, special projects, and performs other related job duties as needed. The ideal candidate must demonstrate keen problem solving troubleshooting ability, business systems savvy, and attention to detail.
Required Qualifications:
• Associate degree in an information technology area or at least 2 years of technical work experience.
• At least two years of experience in a customer service role or equivalent environment
• Strong working knowledge of Microsoft Office 365, Zoom, Adobe
• Experience in preparing documentation suitable for broad customer base.
• Experience in training small and large groups on technical products and services.
Preferred Qualifications:
• Excellent communication, presentation, and customer service skills.
• Experience working in higher education
• Experience with Canvas LMS, ServiceNow, Salesforce
• Must be able to work additional hours during peak periods.
• Ability to learn new technologies.
Thanks& Regards
Akanksha Satapathy
Sr. Technical Recruiter
Siaraa Technologies
103 College Road E, Princeton, New Jersey, 08540, USA
contact no: (315) 743-0084
Email:rsahoo@siaraatechnologies.com 
Comments
Post a Comment
Thanks