627812 - IA-IWD-Help Desk Support 3
Location: Des Moines, IO
Duration: 1+ year
Interview Mode: Skype
Only USC
Due to COVID-19, the client has agreed to allow the selected candidate to work remotely for the time being. However, the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement?
Description:
The Help Desk Support will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software
Candidate must be able to:
· Handle difficult situations with clients and turn them into a win for the Help Desk team
· Work trouble tickets from ticketing system
· Manage the Help Desk email queue
· Solve issues via desk side visits and through remote desktop
· Answer how to questions and resolve issues related to applications, printers, connectivity
· Image, setup and install new PC’s
· Work in a small call center environment
Maintain a positive outlook, be professional, and provide excellent customer service
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