Looking for - Salesforce Technical Lead/Architect - Orlando, FL (Onsite - Hybrid 2 to 3 days)

Role: Onshore Salesforce Tech Lead/Architect

Onsite Orlando, FL (Hybrid, 2-3 Days onsite in a week)

Duration: 12 months

 

What You’ll Do

• Customer Advocacy: Act as the   technical point of contact for the customer, translating business requirements into scalable technical designs.

• Technical Delivery: Lead the development of custom solutions using Lightning Web Components (LWC) and manage complex Integrations between Salesforce and external systems.

• Sustainment Management: Oversee the daily balance of production support (bug fixes) and minor enhancements. You’ll ensure the platform remains stable while continuously evolving.

• Service Excellence: Deep dive into Service Cloud and Enhanced Chat configurations to optimize the agent and customer experience.

• Process & Reporting: Own the "Sustainment Playbook." This includes tracking SLAs, managing deployment pipelines, and documenting technical debt and process improvements.

• Mentorship: Provide technical governance and code reviews for the offshore/onshore development team to ensure high-quality standards.

 

What We’re Looking For

• Salesforce Expertise: Strong background in Salesforce development with a focus on LWC, Apex, and asynchronous processing.

• Cloud Specifics: Proven experience implementing and supporting Service Cloud and Enhanced Chat (standard or via Omni-Channel).

• Integration Specialist: You know your way around REST/SOAP APIs and middleware; strong experience in troubleshooting failing integrations

• Sustainment Mindset: You understand that support is about more than just closing tickets—it’s about root cause analysis, preventing recurring issues, and maintaining system health.

• Communication Pro: Ability to explain "why" a technical approach matters to non-technical stakeholders.

• Documentation Rigor: You take pride in clear technical documentation, architectural diagrams, and concise status reporting.

 

 

 

 

Thanks & Regards,

 

Ramakrishna Sriramoju

Benvia LLC

Office: +1 732-993-3002

Email: Ramakrishna.sriramoju@benvia.com

Website: https://www.benvia.com/