RNR- Senior Application Support Analyst (Adobe AEM)@Chicago, IL

Direct Client Requirement

Hi, This is Mahendra From RNR IT Solutions, Hope you are doing fantastic, We have an urgent opening .Please check the below job description and let me know your interest.  Job title: Senior Application Support Analyst (Adobe AEM) Location: Chicago, IL Job Summary: Job Duties ·         Should have prior experience in application support activities (i.e. Incident Management, Problem Management, Service Request Fulfillment, Application Performance Monitoring, Job Monitoring and Root Cause Analysis). ·         Collaborate with 3rd party vendors to resolve support issues related to COTS & SaaS applications. ·         Work with Service Desk and End Users to provide end-to-end resolution for Application Support issues. ·         Coordination/Support for Release Management & Deployments. ·         Support the ongoing effort to baseline current Asset database and CMDB. ·         Prepare Application Know-how documentation wherever applicable. ·         Prior development experience so can work on application maintenance tasks (corrective, preventive, perfective & adaptive maintenance activities) as required. ·         Adhere to customer’s IT Support processes and Security policy. Technical Skills ·         Good experience in Adobe AEM and related technologies ·         Sound knowledge and experience in MS SQL Server / Oracle database. ·         Familiar with Agile & Waterfall SDLC. ·         Understanding of ITIL v4 Service Lifecycle. ·         Familiar with ServiceNow & JIRA.   Good to Have ·         Prior experience with Service Transition. ·         Well-versed with Onsite-Offshore execution model. ·         Ability to understand business requirements/impacts in a highly technical environment ·         Good communication skills, both written and verbal. ·         Good analysis skills in order to aid in trouble-shooting and problem-solving. ·         High attention to details and service minded approach. ·         Willing to learn new technologies on the job & cross-skill across similar technologies. NOTE: please ignore this mail if your not relevant to this email  Thanks & regards Mahendra.N Sr. Recruiter, RNR IT Solutions Inc Email:mahendra@rnritsolutions.com Ph: 214-377-1105 Confidentiality Note: This email and any attachments are confidential and may be protected by legal privilege.If you are not the intended recipient, be aware that any disclosure. copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy from our system. Thank you. ​

RNR IT Solutions Inc | 7800 Preston Rd, #126, Plano, TX 75024 Unsubscribe mbawithfun.co.nr.jobhunt@blogger.com Update Profile | About Constant Contact Sent by mahendra@rnritsolutions.com in collaboration with Try email marketing for free today!