Senior Genesys Consultant

Job title: Senior Genesys Consultant/ Tech Lead

Location: Houston, TX - 5 Days Onsite

MOI: Video
Duration: 12+ Months

 

Few insides about the role - This role requires to lead the team from offshore and manage team, work with client etc , so need to be mature and experienced. Look for more Production support exp then developer

 

Summary:

·         Senior Systems Engineer with 15+ years designing, configuring and optimizing Genesys Engage / Cloud and contact-center technologies.

·         Strong in system design and architecture, leading technical teams, and advanced support across routing, PBX, outbound dialer, omni-channel, call recording, CTI and VoIP/SIP — plus Workforce Management, Incident Management and DevOps.

 

Key Skills:

·         Genesys Engage / Cloud — Queuing/Routing, PBX, Omni-Channel, Call Recording, Outbound Dialer Campaigns

·         Conversational Flows with Genesys Cloud Architect; CTI integration; VoIP/SIP endpoints

·         NICE IEX WFM & NICE CXOne — Workforce Management optimisation, forecasting & resource allocation

·         Incident Management, Disaster Recovery & Business Continuity; CI/CD DevOps & Agile (JavaScript, Python, Java)

·         Certifications: Genesys Certified Professional, ITIL, NICE CXOne Certified Administrator

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