Hope you’re Doing Great.
This is Swagatika from Fisec Global. We have an urgent Requirement with one of our clients. Please Review the below Job Description and Let me know your Interest.
The Following Requirement is open with our client.
Job Title: - Active Directory
Location:- : New York City, NY
Duration: - 6 to 12 Months
Relevant Experience: -8+ years
NO GC ||IF ALREADY SUBMITTED TO HCL – IGNORE THIS MAIL
Detailed Job Description:-
Extensive knowledge of the Active Directory environment including migrations across domains, application integrations and configurations, as well access and authorization with users and groups
- Proficiency in the installation, configuration, and maintenance of infrastructure components in both physical and virtualized server environments running both Linux and Windows operating systems
- Planning and deploying migrations of applications to vendor supported operating systems (Red Hat, Microsoft)
- Administration and support of hosting solutions residing on premise (VMware) and cloud-based (AWS, Azure)
- Experience with capacity planning, monitoring, and maintenance of Linux and Windows servers and the services they provide
- Patch management: operating system, security patches, and/or handling configurational issues Configuration management automation and deployment automation
- Good hands-on technical and troubleshooting experience including provisioning, configuration, modification, and decommissioning
(1.) To adhere to quality standards, regulatory requirements and company policies
(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
(4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
(5.) To provide support for on call escalations orL3 level support and doing incident and problem management
(6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
Thanks & Regards
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