Hiring :: Senior IVR Developer / Direct Client :: Atlanta GA (Hybrid Work)/ Local candidates preferred

Position: Senior IVR Developer

Location: Atlanta GA (Hybrid role)

Duration & Type: Long term Contract

 

ð  This is Hybrid role (3 days in a week)

ð  Candidate should be comfortable to go onsite from day1

 

Job Description:

•       Expert in Cloud Engineering & Operations (SaaS/PaaS Services) – plan, architect, design, deploy, automate, maintenance, monitor and support Cloud based deployments of Prophecy IVR & Customer Experience products, and other dependent Cloud computing tools in proprietary data centers as well as in AWS (Amazon Web Services) Cloud.

•       Be an expert on Interactive Voice Response (IVR)/Omni channel Self-service & Contact Center solutions & applications.

•       Be an expert in AWS Contact Flows, Lex bots, IVR Solution strategies.

•       Expert in devising IVR call deflection strategies with Omnichannel experience.

•       Expert in Conversation AI and Lex V2 and all AWS emerging technologies with speech and chat.

•       Be an Innovative strategist with ability to build IVR deflection strategy, technology expert to build strong pillars to reduce CHT.   

•       Strong technical depth, business aptitude, and the ability to lead in-depth technology discussions, articulating the business value of the AWS platform and services.

•       Build and design technical specifications for Res Ops IVR Strategy, experience, and delivery.                                                                                                                                                                                                                                                                                  

•       Responsibilities include strategic planning, architectural design, solution components selections, integration, using Amazon Connect LEX for IVR speech apps, Lambda functions, recording, identity, authentication, anti-fraud, routing, orchestration, desktop, WFM, analytics, reporting, and routing.

•       Experience in supporting production systems covering the large-scale Cloud as well as On-prem Contact Center/IVR deployment.

•       Help organizations understand and implement advanced cloud-based solutions, and how to migrate existing workloads to the cloud. Need to shape and execute a strategy to build knowledge and broad use of AWS and other cloud-based technology.

•       Need exceptionally good troubleshooting & problem-solving skills in software installation/administration, networking, architecture, and application issues.

•       Leadership experience leading/managing up to 15+ engineers in different stages throughout technical carrier.

•       Work with senior leaders, build a common vision of transformation and its strategy.

•       Provide contact center infrastructure and contact center technology selection and support for future implementation incorporating the optimization, modernization with innovative technologies.

•       Work with business units to understand Customer issues; identify, analyze, and translate business needs into functional specifications.

Thanks,

Ankit Singh Chauhan

Senior Technical Recruiter 

Next Level Business Services, Inc.

Email: ankit.chauhan@recruiter.nlbtech.com | Web: www.nlbservices.com

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