| ROLE LOCATION(S) | Charlotte, NC; Chicago, IL; Colorado Springs, CO; Conshohocken, PA; Dallas, TX; Fargo, ND; Garden City, NY; Houston, TX; Jacksonville, IL; Lenexa, KS; Los Angeles, CA; Lubbock, TX; Morristown, NJ; Mt Juliet, TN; New York, NY; Purchase, NY; Topeka, KS |
- Strive to deliver technology and products within the roadmap on schedule and with the highest quality.
- Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance.
- Provide last tier support for operations and support teams, develop root cause analysis and preventative analysis.
- Provide technical support with expert knowledge and act as an escalation point for the Client Support Services Team.
- Facilitate support for anything related to End User Computing environment, focusing on our Endpoint Security Protection, and application management.
- Partner with the Engineering teams to develop solutions.
- Manage Azure Virtual Desktop (AVD) environment including Creating Images, deploy VMs, and monitor VM performance.
- Develop automated solutions for deploying software packages, application patches/updates and workstation images.
- Engineer and support multiple Windows desktop images.
- Manage the entire lifecycle of our global standard desktop and laptop models.
- Maintain desktop images and modify SCCM task sequences as needed.
- Monitor and address alerts from desktops using CyberArk.
- Manage and support PXE environment – 1E products.
- Provide level 3 support for escalated end user issues.
- Manage Microsoft and 3rd party patch deployments.
- Package, test, and deploy new applications, as needed.
- Collaborate with the team within objectives for the End User Computing environment.
- Maintain and expand existing Knowledge Base.
- Create new and maintain existing support documents to Maintain high standards in quality in the delivery of End User Computing services.
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- Possess desktop support experience in an enterprise environment.
- Proven experience with Windows 7/10, Active Directory Structure, and Managing Group Policies.
- Experience developing and testing software packages using Install shield, or equivalent.
- Skills managing a CDI environment (Azure Virtual Desktop).
- Expert level experience within SCCM administration, Patch Management, Imaging, Scripting, MSI, Packaging & Automation.
- Expert level experience within End Point Protection Engineering.
- 8+ years' total work experience, 5+ (of those) years' proven experience in designing and implementing Microsoft Intune solutions.
- 5 years' experience with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM.
- Expert level proficiency in patch management including bios and firmware updates, service pack upgrades, and application-based updates.
- Basic Database Administration experience, particularly in SQL Server.
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