Job Title: Service and Support Analyst – Dining Services & Retail Systems
Location: South Florida - Onsite
Billing Rate: $65/hr
Visa Status: GC EAD, GC and USC
Exp : 10+
Client: Infosys
The ideal candidate must be able to walk into a hospital, fix a POS station correctly the first time, fully test it, document the work, and leave without anyone needing to babysit them. Experience with Oracle/Micros POS or other retail POS systems is strongly preferred, as well as experience in healthcare or multi-site enterprise retail environments. Comfort supporting seasonal setups, pop-up sales, kiosks, or new tech rollouts is also highly desirable.
Core Capabilities (Non-Negotiable):
- Configure and troubleshoot POS workstations onsite, including full register setup (CPU, monitor, scale, scanner, cash drawer, printer, card reader, badge reader).
- Trace and correctly reconnect cables (serial/COM/peripherals) and replace or swap hardware cleanly without creating new issues.
- Diagnose issues independently, identify root causes (hardware vs configuration vs transaction issue), avoid unnecessary disassembly, and think logically through troubleshooting steps without needing a script.
- Validate fixes end-to-end; after any change, test sale transactions, credit card processing, badge/employee charges, and peripheral functionality (drawer, scale, printer, etc.) before leaving the site.
- Execute inventory and documentation accurately, capturing device models and serial numbers across locations, maintaining clean spreadsheets/matrices, and meeting deadlines without hand-holding.
- Handle real-world operational pressure, respond during peak times (open, close, lunch rush), and work in a 24/7 healthcare environment where downtime matters. The candidate should be comfortable being the only tech onsite.
- Communicate clearly and proactively, explaining what’s happening and what was done, escalating early when stuck, and working effectively with an offsite support partner.
- Be physically local and deployable in Miami, with the ability to travel quickly across hospital locations.
Thank you for your continued efforts. Please share any suitable profiles as soon as possible.
You received this message because you are subscribed to the Google Groups "C2Cbenchrecruiters" group.
To unsubscribe from this group and stop receiving emails from it, send an email to c2c_benchrecruiters+unsubscribe@googlegroups.com.
To view this discussion visit https://groups.google.com/d/msgid/c2c_benchrecruiters/CAKLyuYt0TtK_2TyaND4%3DgMb7oUJoAGnaDc_0tdJAqSLiHYGsTw%40mail.gmail.com.
For more options, visit https://groups.google.com/d/optout.
No comments:
Post a Comment
Thanks
Gigagiglet
gigagiglet.blogspot.com