Required Application support Engineer-Remote

Position: Applications Support Engineer 

Location: Chicago, IL

Duration: 12 Months

 

Here is what we are looking for in an ideal candidate. 

 

Role and Responsibility

• Operational, Integration, Build and Manage Support

• Create and maintain documentation, including solution requirements specifications, application configuration and operational runbooks

• Support in systems integration, webservices, backend infrastructure, cloud security, and build / release engineering

• Support build, manage, automate and administer applications, tools and services

• Gather and analyze business requirements from stakeholders

• Conduct gap analysis to identify areas of inefficiency and develop recommendations to bridge these gaps

• Monitor project progress and provide regular status updates to stakeholders

• Participate in testing and quality assurance activities to ensure that solutions meet business requirements

o   Customer support and ticket tracking/resolution

o   Participate customer facing support

o   Create, update and complete support tickets and Jira's

 

Applications supported (23): 6 of which are considered Critical Firm applications. The highlighted applications are the primary focus for this role.

• Accuroute – critical

• Copitrak – critical

• NQ Zebraworks - critical

• EMS - critical

• Novisurvey - critical

• Research Monitor – critical

• Building Management Systems (BMS)

• Lutron (lighting)

• Centerstone

• Courtroom Insight

• Deem/ETTA

• Drafting Assistant

• FactSet

• Key System

• Libapps

• My Quickcharge

• Pitney Bowes Sendsuite Enterprise

• QTrak

• Seamless/Grubhub

• Social Tables

• Vable

• Visual Lease

• Westlaw

• Bloomberg terminal

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Thivya Jothi

US IT Recruiter | Techorbit

1300 W Walnut Hill Lane, Suite# 260, Irving, TX 75038 

E-Mail: jothi@techorbit.com || Contact: 469-9235803

Follow us: https://www.linkedin.com/company/techorbit-inc

 

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