ROLE-M365 L2 SUPPORT ENGINEER
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-- LOCATION-REMOTE
EXP-9+ YEARS
JOB DESCRIPTION
As a Level 2/3 Support Engineer, you will play a crucial role in providing technical assistance and resolving escalated issues related to Microsoft 365. The ideal candidate will have a solid background in troubleshooting, administration, and optimization of Microsoft 365 services.
This role is looking for some with the following skillset
Responsibilities include –
- Bachelor's degree in Software Engineering, Computer Engineering, Information Technology, Computer Science, or related field of study.
- 8+ years of experience in an enterprise-class Information Technology team working across all aspects including architecture, development, project implementation, and operations
- Deep understanding and hands-on experience with M365 applications (Exchange Online, SharePoint, Teams, and OneDrive) at an Enterprise level.
- Experience of dealing with incident, problem and change management processes.
- Excellent written and oral communication skills coupled with a customer service orientation.
Advanced Troubleshooting:
- Investigate and resolve escalated technical issues related to Microsoft 365 applications and services.
- Collaborate with Level 2 & 1 support and other teams to provide timely solutions.
- Excellent troubleshooting/problem solving skills.
- Ability to complete triage of faults that have been raised in a timely manor.
Administration and Configuration:
- Administer and configure Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and OneDrive.
- Monitor and maintain the performance of M365 systems, ensuring high availability and reliability.
- Implement security policies and compliance measures within Microsoft 365.
End-User Support:
- Perform analysis of IT processes to identify deficiencies impacting IT efficiency and effectiveness
- Provide expert support to end-users, ensuring a positive experience with Microsoft 365 applications.
Thivya Jothi
US IT Recruiter | Techorbit
1300 W Walnut Hill Lane, Suite# 260, Irving, TX 75038
E-Mail: jothi@techorbit.com || Contact: 469-9235803
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