| Dear Partner, Hope you are doing well!
Role: Onsite Delivery Lead Location: Remote
Responsibilities: An IT executive with pleasing demeanor, exemplary people skills and passionate about motivating, developing and coaching people for great careers where values are built on trust with Customers, Stake holders and Employees to conduct business with integrity. • Responsible for delivery of IT managed services and Consulting services • Define and manage budgets for India entity and growth plan • Ensure all the service line excel in delivery, smart work, optimization and automating mundane tasks and to support customer 100% IT operations from India. • Manage IT Infrastructure services and responsible for managing business, practices, service delivery and customer Built offshore shared delivery center for cost optimization and higher efficiencies • End to end responsible for service line financials • Managing global stake holder across presales, sales, customers and other function across the accounts. • Build a healthy work culture to ensure less attrition and ensure to publish Key Performance Indicators for the team to enhance individual career patching and organizational growth. • Always it’s a question of survival of the smartest, so encouraged the team to be smarter, think out of the box and better ways of working. • Managed and supported a complex multi-platform IT infrastructure across the globe ensuring a secure, reliable, uninterrupted production environments • Developed Corporate IT Strategic Plan with Balanced Scorecard and KPIs and restructured IT Department Developed and implemented Corporate IT Policy and Procedures • Implementing zero surprise delivery frameworks reducing customer escalations and gaining additional business through references • Managing and Monitoring Corporate IT budgets and implemented several cost reduction initiatives and efficiency measures • Emphasizing teams to improve documentation, SOP adoption, standardization of data centers, process and procedures maturity and integration of global teams • Adherence to statutory, regulatory compliance on Data center, SSAE 16, SOX and audits export control regulations • Working closely with SQA and SEPG departments to set new quality standards based on the customer feedback towards software delivery maturity. • Delivering quality initiatives in GE using Six Sigma. | 