| Job Role : Markit EDM Production Support Analyst Location : Oaks, PA(Onsite) Duration : Long Term
Job Description:
The position provides Markit EDM application support in various environments including Production, Pilot, and UAT by debugging error logs, research of application issues, maintaining system availability, assisting with data processing, and environment configuration.
Would take ownership of Production and UAT environment ensuring application availability and stability by coordinating on Issues/Requests with business stakeholders, development teams, and end-users in a timely manner.
What you’ll do:
- Support and assist enterprise end-users with production issues, inquiries, and requests raised through Incident Management system to provide Markit EDM application production/UAT support.
- Troubleshoot environment availability, data-syncing, analyze issues and work with the IT team and clients for a timely resolution. Production issue triage by severity.
- Provide severity and scope analysis of issues, inquiries and requests. Maintain ownership until resolution of technical issue and provide a concrete explanation of resolutions to issues.
- Ownership of production environment for the purpose of ensuring product availability and stability.
- Evaluate and Design production support procedures, policies, documentation and provide feedback.
- Participates in the application of system patches, security patches and third-party updates to maintain systems at a high level of performance, availability and security.
- Troubleshoot application/OS support related issues for end users. Installs, configures, troubleshoot, monitor and maintain software.
- Maintain a consistent, high-quality, customer-focused orientation when conducting business and providing services or products to clients and other external customers.
What you bring to the table:
- Experience in working on Markit EDM, ETL data warehousing and relational database technologies.
- Good working knowledge of SQL, ServiceNow, Jira, Git, Windows Server, IIS.
- Working knowledge of FTP, Telnet, Ping, DNS, DHCP, WINS, SNMP, HTTP and LDAP.
- Understands utilizing infrastructure monitoring tools and memory/performance analysis tools.
- Strong analytical skills, the ability to understand complex workflows, and business logic.
- Good working knowledge of Active Directory and IT systems architecture patterns (e.g., tiers of an IT system, Services Oriented Architecture, database architecture, etc.).
- Experience interacting with end-users, customers, and development team.
- Ability to establish and maintain effective working relationships.
- Ability to learn new technologies and apply them to project work.
- An energetic, self-starter who can work as part of a team with limited supervision.
Thanks & Regards Shivani Bharti Recruiter - IT Call: 908 731 6278 E: ShivaniB@VBeyond.com | www.vbeyond.com 390 Amwell Road, Suite # 107, Hillsborough, NJ 08844 Note – VBeyond is fully committed to Diversity and Equal Employment Opportunity. Disclaimer: We respect your Online Privacy. This is not an unsolicited mail. Under Bill S 1618 Title III passed by the 105th US Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply to ShivaniB@vbeyond.com subject=Remove. Also mention all the e-mail addresses to be removed which might be diverting the e-mails to you. We are sorry for the inconvenience.
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