Immediately required IT Desktop Support Specialist at NYC, NY (Day-1 Onsite)

Hi, 

  

We have an urgent requirement with one of our client, Please go through the below requirement and let me know if you are interested for this position. 

  

Requirement details:    

    

Role : IT Desktop Support Specialist 

Location : NYC, NY (Day-1 Onsite) 

Experience: 5+ Years 

Duration : Long Term 

Client: Virtusa/BMO 

  

Job Description: 

• We are seeking an experienced IT Desktop Support Specialist to join our team.  
• The ideal candidate should possess excellent technical skills with a strong knowledge of VDI, VPN, AD, Mobile set up, Temp profile issue, application installation (Bloomberg Terminal), drive mapping, user home folder migration, Outlook issue, and SCCM.  
• As a Desktop Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of desktop systems. 

 

Key Responsibilities: 

• 5- 10 years of IT End User Trade Floor experience in a leading financial firm in high paced environment. 
• Installation, Troubleshooting and Support for Operating System windows 7/10 /11, MAC OS), MS Office 365 suite, One Drive, MS teams, and other Investment & Corporate Banking / Trading applications. 
• Provide desktop support to end-users by diagnosing and resolving technical issues related to hardware, software, and network connectivity. 
• Install, configure, and troubleshoot applications on desktops and laptops. 
• Create and maintain user accounts in Active Directory, including password resets and permissions management. 
• Configure and troubleshoot virtual desktop infrastructure (VDI) and VPN connections for remote users. 
• Troubleshoot and resolve issues related to temporary profiles, user home folder migration, and drive mapping. 
• Provide mobile device setup and support for smartphones and tablets. 
• Troubleshoot and resolve issues related to Microsoft Outlook, including email setup and connectivity problems. 
• Deploy software packagesmmediately required IT Desktop Support Specialist at NYC, NY (Day-1 Onsite) and updates using SCCM and other enterprise software management tools. 
• Ensure all desktops and laptops are properly patched and up to date with security updates and software upgrades. 
• Ability to coordinate CM End users' issues with various Level 3 Server / Network support groups and project teams for service delivery enhancements, maintenance and upgrades. 
• Collaborate with other IT teams to ensure the smooth operation of IT infrastructure and services. 

 

Qualifications: 

• Bachelor's degree in computer science, Information Technology, or related field. 
• Good experience in desktop support, including experience with VDI, VPN, AD, Mobile set up, Temp profile issue, application installation, drive mapping, user home folder migration, Outlook issue, and SCCM. 
• Experience with Active Directory, SCCM, and other enterprise software management tools. 
• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Ability to work independently and as part of a team. 
• Willingness to learn new technologies and keep up to date with industry trends. 

Thanks and Regards,  

Ram Kumar 

Sr. Technical Recruiter  

Phone: 972-638-8814 

Email: kumar.g@itvisiongroup.com  

1300 W Walnut Hill Ln, Suite 104, Irving, TX, 75038 

An E-Verified Company | An Equal Opportunity Employer