GoAnywhere MFT Support Analyst @ remote

Please go through the JD and revert me your interest in the same :-

GoAnywhere MFT Support Analyst

Location:- remote or TX

Responsibilities:

Provide triage support for several products in the Fortra portfolio to eliminate wait time and provide the best customer experience possible.
Take ownership of each customer request and manage their expectations to ensure timely resolution.
Listen to customer concerns to determine the source and various components of the issue.
Collect and review system data and analyze for known issues.
Collaborate with team members on problem identification, analysis, and resolution.
Act as a face of the company to customers and represent its products in a professional manner.
Consult with customers to facilitate changes for best practices.
Work with management and team to inform them of customer issues requiring special attention.
Conduct product demonstrations with customers and assist in presenting in training sessions.

Job Requirements:

Bachelor’s degree in information technology, computer science, or other related discipline, or equivalent.
Microsoft certification (MTA, MSCA, MCSE) is preferred.
5+ years of hands-on experience managing Windows or Linux server and client systems in enterprise environments.
Strong problem-solving skills and ability to work under pressure.
Experience with database technologies including MySQL, SQL, oracle, PostgreSQL.
Working knowledge of networking and security protocols for troubleshooting and configuration purposes.
Working knowledge of VMware, Active directory.
Knowledge of cloud technologies like AWS, AZURE is a bonus.
Understanding of security best practices
Previous software support experience preferred; proprietary software support experience preferred.
Strong written and verbal communication skills (especially over the phone).
Strong collaborator with ability to work within a team setting.
Ability to work successfully with customers to provide problem resolution and complete required documentation.

Regards,

Vaibhav Kumar

VBeyond Corporation

Recruitment Lead

# +1-6788928560 Ext. 211

390 Amwell Road, Suite # 107, Hillsborough, NJ 08844

Note – VBeyond is fully committed to Diversity and Equal Employment Opportunity.

Giga Giglet – Tech Jobs & Career Updates in the U.S.