Contract / GoAnywhere MFT Support Analyst / Houston, TX (Remote)

Contract / GoAnywhere MFT Support Analyst / Houston, TX (Remote)

Hello, Hope you are doing well, My name is Manjula and I'm Executive Technical Recruiter at VBeyond Corporation, a global staffing and IT consulting company. We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, and we currently have a job opening that may interest you. Below is the summary of the position. Role – GoAnywhere MFT Support Analyst Location – Remote Job-Type : Long Term Contract Responsibilities: Provide triage support for several products in the Fortra portfolio to eliminate wait time and provide the best customer experience possible. Take ownership of each customer request and manage their expectations to ensure timely resolution. Listen to customer concerns to determine the source and various components of the issue. Collect and review system data and analyze for known issues. Collaborate with team members on problem identification, analysis, and resolution. Act as a face of the company to customers and represent its products in a professional manner. Consult with customers to facilitate changes for best practices. Work with management and team to inform them of customer issues requiring special attention. Conduct product demonstrations with customers and assist in presenting in training sessions. Job Requirements: Bachelor’s degree in information technology, computer science, or other related discipline, or equivalent. Microsoft certification (MTA, MSCA, MCSE) is preferred. 5+ years of hands-on experience managing Windows or Linux server and client systems in enterprise environments. Strong problem-solving skills and ability to work under pressure. Experience with database technologies including MySQL, SQL, oracle, PostgreSQL. Working knowledge of networking and security protocols for troubleshooting and configuration purposes. Working knowledge of VMware, Active directory. Knowledge of cloud technologies like AWS, AZURE is a bonus. Understanding of security best practices Previous software support experience preferred; proprietary software support experience preferred. Strong written and verbal communication skills (especially over the phone). Strong collaborator with ability to work within a team setting. Ability to work successfully with customers to provide problem resolution and complete required documentation. Regards, Manjula Sharma VBeyond Corporation Executive Recruiter

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