Voice Lead - Remote/Chicago - Long Term

Urgent Requirement

Hello,   Greetings from VBeyond Corporation!   VBeyond has been consistently recognized by renowned clients for being their trusted staffing partners for almost one and half decades.   I am sorry if am bothering you on your busy schedule, we are looking for a Voice Lead At Remote/Chicago and not sure if you are looking for new project.   If you do then please share your updated resume with contact information or kindly help me with a suitable reference that would be a great help.   Title: Voice Lead Location: Remote/Chicago Duration: Long term   Responsibilities:   Required Qualifications: •         Experience creating Contact Center dashboards for critical contact center components: Average Handle Time (AHT), Sentiment, Performance Metrics, Contact Analysis and Types, Customer Experience, Productivity, Desktop Intelligence and Screen Analysis. •      Has successfully completed multi-vendor Integration projects such as: Cisco and Teams, or other cross-platform collaboration. • Deep Understanding and experience with Contact Center as a Service. •   Deep premise-based Cisco Collaboration Suite Experience: CUCM, UCCX, CUPS, CUC, AC, UNITY •    Deep Cisco Contact Center Expertise with UCCX or UCCE •       Deep Microsoft Teams Experience •     Deep Cisco IVR experience •      Experience with a major vendor's work force management (WFM) or work force optimization (WFO) toolset such as Genesys or Calabrio. •     Experience with a major vendor's Chabot solution, Cisco or otherwise. •      Experience with a major vendor's Real-time voice analytics solution. •            Experience integrating CTI functionality such as: Screen Pops, Screen Recording, and other helpful workflow contact features. •      Zoom Call Recording. • Solid Understanding of legacy and present day ("2020") Cisco UC Licensing Standards for: CUCM, UCCX, CUPS, CUC, UNITY and all aspects of WebEx. •             Multi-company UC Consulting experience for large global entities, over the past 10 years. •       Superb Verbal Communication Skills. •  Solid Presentation Skills. •     Experience presenting to Senior Management and other Stakeholders. •    Highly Skilled at developing and presenting: Business Cases, Research and Analysis documents and various SWOT (strengths, weakness, opportunities, threats) Analyses. •    Highly skilled at developing and presenting critical life cycle documents such as: Business Requirements, High and Low Level Designs, Operational Run books, Implementation & Test plans. • Repeat experience working with Vendor Neutral research organizations such as Gartner, Forrester or Frost & Sullivan •      Solid problem solving and troubleshooting skills. •       Multiple expert level UC Certifications spread across a diverse range of vendors. •        Experience across Diverse Cloud Contact Center Vendors. •            Ability to self-manage projects including but not limited to these planning types: task, resource, communication, risk, and financial. •     Contact Center Machine Learning and Desktop Monitoring experience. •          Experience driving contact center customer experience transformation and adoption efforts. •      Broad Vendor Call Recording experience   Regards, Vivek Kumar Yadav | Recruitment Specialist | VBeyond Corporation  Phone. No: 6785070864 E-mail: VivekY@VBeyond.com| Web: www.vbeyond.com | Note:  VBeyond is fully committed to Diversity and Equal Employment Opportunity.   Disclaimer: We respect your Online Privacy. This is not an unsolicited mail. Under Bill S 1618 Title III passed by the 105th US Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply to VivekY@vbeyond.com subject=Remove. Also mention all the e-mail addresses to be removed which might be diverting the e-mails to you. We are sorry for the inconvenience.   ‌ Company Name | Website ‌ ‌ ‌

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