REQ: Operations Manager / Problem Manager at MO

Skills: Operations Manager / Problem Manager Location: Kansas City, MO Duration: Long Term Interview: Telephonic   Job Description: • 10+ years of progressive experience in field of ITSM (majorly into Incident and Problem Management areas). • Expert knowledge on all aspects of ITIL including Incident, Problem, Change, Knowledge and Service Management processes as defined by ITIL. • Experience of working with multiple technical teams and functions with an exceptional attention to detail. • Prepare and Update the knowledge base as applicable. • Excellent verbal and written communication skills in English. • Track record of developing and providing SLAs & KPIs. • Flexibility and willingness to support a 24x7 global operation through off-hours support, on-call availability, or other as per needs of the business. • ITIL V3 Foundation/Intermediate Certified.   Thanks, Ezaz Ghanchi cyberThink Inc. Bridgewater, NJ 08807-1774 Primary: 908-739-3786 Secondary: 908-396-7105 Ezaz@cyberthink.com www.cyberthink.com/staffing Join me on LinkedIn at: https://www.linkedin.com/in/ezazghanchi/   Connecting with the best and brightest is our goal, please ask about our referral bonus policy. cyberThink Inc. is an Equal Opportunity Employer.

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