Title: Quality Manager
Location: Remote / USA
Quality Manager:
- ITIL Foundation knowledge
- Technical background, DC network knowledge
- Drive quality improvements of network related tickets, e.g. Technical solution, timely processing, adherence to process
- Ensure and track compliance and adherence to all defined quality measurements
- Validate accuracy of KPI reports presented by 3rd party provider
- Represent GMP in all quality related meetings
- Host meetings with 3rd party provider to facilitate improvements on all quality related topics
- Develop and define quality metrics to be tracked and report on monthly progress
RON || INVOLGIX Inc.
700 Market St, Suite 203, Cedar Park, TX 78613
Direct: 469 409 5173 || Office: 888-418-0138 *203
ron@involgix.com | Website: www.involgix.com
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