Looking for Technical Incident Manager- @ NJ

Looking for Technical Incident Manager- @ NJ

Need Technical Incident Manager-
Location: Mount Laurel, NJ
Duration: 8 Months
Experience required : 8+

JD :
• Incident Management / Problem Management
• Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
• Drive and track incidents through E2E systems .
• Prepare improvement plan and actions based on production occurrences
• Production hardening items handling – starting from scope to design and deployment
• Deep drive of all P2/P2's RCA and implementing action items from RCA.
• Nonproduction feature handling starting from solution, effort and deployment
• Troubleshooting production incidents as and when required
• Tech Stack and Other Skills - In Depth knowledge required
• Java, Python, MQ
• Cloud foundry/PCF, AWS
• Experience with systems running multi data center
• Kafka , queuing
• Postman, Soap API
• Rabbit MQ, MySQL, Oracle
• Ticketing systems – Remedy , Octane, Rally etc.
• Domain: Cable, wireless and wireline industry – Ordering, Billing, Network Provisioning ; NA Port in/ Port Out knowledge; Usages guiding and rating; Collection and Payment industry knowledge etc.



Regards,
Luke V | Resourcing Specialist
luke@itechus.net
iTechUS, Inc.
Direct Num: 904-441-8193 Ext 181
ma...el@gmail.com, mailto:lukevstaffing@gmail.com
https://www.linkedin.com/in/shan-luke-709332126

Looking for Technical Incident Manager- @ NJ
ItechUS
Mount Laurel, NJ

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