Deskside Support Engineer@New York, NY

Role: Deskside Support Engineer

Location: New York, NY

Job Descrption: 
The Deskside Support Engineer (DSE) ensures that client employees remain productive by providing on-site support for hardware, software, applications, installations and mobile devices while ensuring a positive employee experience. They will act as the "face of IT" for the client and offer a personalized experience to the client end-user. They can build upon a positive culture at the client location and are well versed and educated advocates of improving the end-user's IT support experience. To build a quality end-user experience, the DSE partners with client management and their vendors daily.

Primary responsibilities:
• End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers and mobile apps
• Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications
• Responds to end-user product related questions for all supported hardware, software and applications
• Understands and maintains/outperforms service levels established
• Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues
• Understands working on ServiceNow ticketing tool.

Additional Knowledge & Skills:
• Maintain all necessary certifications to perform required responsibilities in support of specific computer networks, hardware, software and applications being supported
• A+ and Network+ Preferred at minimum
• Basic knowledge of networking, Airwatch, SCCM and Cisco routers and switches
• The ability to multi-task and handle ever changing priorities
• Willingness to learn new skills and work outside of your comfort zone with the end-user community
• Ability to manage individual tasks that may require cross departmental communication and collaboration

Minimum Requirements:
• 2+ years in a customer facing deskside support/end user computing role
• Bachelor's Degree in Management Information Systems or Information Technology or equivalent experience required
• Must have excellent communication skills, positive attitude and be engaging with end-users
• Must be flexible and able to work various shifts to include weekends if needed (not expected)
• Experience with MAC, Microsoft® OS and Microsoft Office® applications
• Experience with problem solving in a support-oriented environment
• Exceptional soft skills and troubleshooting skills
• Team player, good communicator, self-directed work style and ability to multi-task

Additional Skills:

Desktop Support, Troubleshooting

Thanks and regards

Bhaskar kumar Koppisetti

Email :kumar.koppisetti@3sbc.com

Hangout : bhaskarkumar3sbc@gmail.com    

An E-Verified Company 

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