Dear Partners,
Greetings from TechGinia Inc.!
We have an open position for SailPoint Support Engineer role for the location Farmington, CT. If you have any consultant available for this role, kindly send me their resume.
Position: SailPoint Support Engineer (Only USC/GC)
Location: Farmington, CT
Job type: C2C/Fulltime
Position Overview:
We are looking for a SailPoint Support Engineer to be a part of our team of client-facing experts to help drive support processes, customer service. This is an excellent opportunity for a professional that possesses a commitment to excellence and high standards. Strong organizational, problem solving and analytical skills are a must. Candidates with demonstrated ability to effectively manage priorities, adapt well to changing priorities while remaining flexible and enthusiastic will be highly considered.
Principal Responsibilities:
- Provide L3 technical support to SailPoint application customers.
- Troubleshoot and resolve complex technical problems reported by our customers
- Good hands on experience with SailPoint IIQ 7.x or 8x
Deliver product fixes and patches to customers - Document problem solutions in company knowledge base
- Present technical concepts in a clear manner
- Meticulously document case progress and technical details throughout the support case lifecycle
- Participate in recurring support review meetings, presenting challenging cases and new ideas to support the team
- Impress our customers with your empathy, responsiveness, technical ability, and attention to details.
- Be available on an on-call basis to respond to pending issues or problems arising during non-business hours and provide support and response.
- Based on project requirement may also have to work in different US shifts (6 AM – 3 PM or 12 PM to 9 PM EST).
Required Skills:
- Proven track record of aggressive troubleshooting techniques; effective use of all resources available including documentation, online sources, testing and experimentation, and the knowledge of other technical professionals.
- Good hands on experience with SailPoint IIQ 8.0
- Candidate should have 2+ year experience/ exposure of Identity Management product - SailPoint with troubleshooting skills and L3 Support or any application support experience; preferably with enterprise security software product companies.
- Candidate should have done internship and possess software development experience with an object-oriented language.
- Proven ability to listen and empathize with the client's situation, understanding of when to employ different interpersonal interaction techniques depending on the situation.
- Excellent written and verbal communication skills
- Willingness to improve yourself and fellow team members on relevant technologies.
- Preferred candidates should have experience with:
- Developing or troubleshooting Java applications in an enterprise environment
- Log4j or other logging system configuration.
- Browser compatibility testing.
- Version control systems such as Subversion (SVN)
- Java, Ant and software build-related technologies
- Experience with web technologies such as XHTML, JSF, SPML/SOAP
- Familiarity with identity management provisioning systems such as OIM, Oracle, IBM, or Novell
- Networking knowledge and exposure to application server clusters.
Desired Skills:
- 2-6 Years of experience in designing and implementing Identity and Access Management systems using Sailpoint.
- Experience on both Windows and Unix (Linux, Sun, HP, AIX) platform
- Experience with creating or troubleshooting XML and JavaScript
- Experience with a J2EE / Java EE 5 Application Server such as Tomcat, JBoss, WebSphere, or WebLogic
- Exposure on security platform/ IAM Suite
Educational Qualifications & Certifications Requirement:
- Graduate degree in IT / Computer Science, Engineering, or equivalent degree.
Sameer Kumar | Technical Recruiter
TechGinia Inc.
50 Harrison St., PH-401, Hoboken, NJ 07030
sameer.kumar@techginia.com | www.techginia.com