Immediate interview - IVR Developer - NYC, NY

Hi
  
Greetings From Ampstek !!!


Role: IVR Developer
Location: NYC, NY
Duration: 12 +months

Job Description
  • 8+ years of intensive experience in call center applications specifically CTI, IVR, call routing and integration with dialer systems
  • Must have Call Center experience and understand overall Call Center concepts
  • Strong experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop (GAD).
  • 4 Strong experience on analysis of SIP messages and T-lib events. Expertise in Genesys clients likes CME, SCI, GA, OCM and IRD.
  • Expertise in Trouble shooting the issues by analyzing the Logs.
  • Experience with installation and configuration of various Genesys framework components.
  • Have in-depth knowledge and working experience in Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.).



 
Thanks & Regards
Maya - Sr Technical Recruiter
Email: maya@ampstek.com
contact no: 609-681-5818


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