Hi Greetings From Ampstek !!!
Role: IVR Developer Location: NYC, NY Duration: 12 +months
Job Description - 8+ years of intensive experience in call center applications specifically CTI, IVR, call routing and integration with dialer systems
- Must have Call Center experience and understand overall Call Center concepts
- Strong experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop (GAD).
- 4 Strong experience on analysis of SIP messages and T-lib events. Expertise in Genesys clients likes CME, SCI, GA, OCM and IRD.
- Expertise in Trouble shooting the issues by analyzing the Logs.
- Experience with installation and configuration of various Genesys framework components.
- Have in-depth knowledge and working experience in Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.).
Thanks & Regards Maya - Sr Technical Recruiter Email: maya@ampstek.com contact no: 609-681-5818 | | See what's happening on our social sites | | | | | | |
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