Overview:
Client is seeking to hire an Identity and Access Management Engineer with second level support experience. Candidates should have in-depth, hands-on experience with SailPoint IdentityIQ (version 7.3+) as well as common technologies used in an enterprise IAM environment such as SSO, directory services, and MFA. Understanding of and experience with disaster recovery, resilient design, and high availability techniques and solutions., Familiarity with scripting and general cloud technologies is a plus, as well as a high-level understanding of Java.
Primary Responsibilities:
- Support engineer will respond to incidents as well as handle support requests for a variety of technologies related to our IAM services. This individual will work in an operations team.
- Support engineer will also have project responsibilities (i.e. executing on the improvements and automation identified by them or others on the team) and will own small projects within their respective area.
- As a queue owner, support engineers will be responsible for the general health of the queue (resolving tickets, identifying trends, finding the technical cause of problems) as well as recommending and implementing process / system changes to eliminate incoming workload, optimizing team process, diagnosing problems to the root cause and resolving them, and escalating where appropriate.
- The position is for a primary day shift (8-10 hours per day). Participation in a team 24x7 weekly rotation is part of the role. More extended off-shift time may be needed but these would be planned, and generally associated with project work where maintenance windows need to be observed.
Required Skills & Qualifications:
- Strong troubleshooting skills and logic
- Break/Fix, Provisioning & Decom, Patching, Migrations, Documentation
- At least 5+ years of experience in relevant technologies
- Hands on knowledge of SailPoint IdentityIQ environments (Certification is a plus)
- Must be able to work well in an ambiguous and changing environment
- Core Skills/Technologies
- SailPoint IIQ
- `Connectors/Applications
- SSF (JML Process)
- Tasks/workflows
- Business Rules
- Familiarity with the debug interface
- Data Aggregation
- SSO
- Kerberos
- SAML (Ping Federate, Azure AD)
- OAuth/OIDC
- -PKI
- Symmetric/Asymmetric encryption
- Hashing
- General knowledge of integration points
Desired Skills / Technologies:
Development
- Azure, AWS and cloud development
- Java: Ability to read code and understand logged exceptions
- Can write simple shell scripts
Splunk
- Basic search/query operations
LDAP - General schema and extensions
- running queries
Thanks & Regards,
Sameer Kumar
Office Email: sameer.kumar@techginia.com
TechGinia Inc.
50 Harrison St, PH - 401, Hoboken, NJ 07030
Website: www.techginia.com