RE: ServiceNow ITSM Lead

Hi Sri Teja,

 

Please find the attached resume of my consultant and let me know if you like the profile.

 

Name: Rashmi
Experience: 13+yrs
Visa: H1b visa
Relocation: Yes

Location: CHICAGO, IL

Skills: ServiceNow ITSM Lead, Business Analyst, ServiceNow Process Consultant, IT Service Operations Manager, ITSM Process Owner (Incident, Change, Problem, etc.), IT Service Delivery Manager, ITSM Governance & Compliance Manager, ITIL Process Consultant, IT Operations Lead (ITSM Focus), IT Compliance Manager (ServiceNow & ITSM), IT Process Improvement Lead (ServiceNow), ITSM Automation Specialist, IT Service Management.

Interview Availability: Any time prior a day.
Immediately available for the project.

 

 

Thanks,

 

Shahista Naaz Manager – Operations & HR

 

Direct : +1 832 500 5660; Fax : 832-509-0109 | Email: shahistan@domainexpertsgroup.com

Web: https://www.domainexpertsgroup.com

LinkedIn: linkedin.com/in/shahista-naaz-6826a6b0

Address: 7322 Southwest Fwy, ST# 1-620, Houston, TX, 77074

 

From: c2c_benchrecruiters@googlegroups.com <c2c_benchrecruiters@googlegroups.com> On Behalf Of Sri Teja
Sent: 11 June 2026 19:44
To: C2Cbenchrecruiters <c2c_benchrecruiters@googlegroups.com>; C2C requirementsagar <c2c-requirementsagar@googlegroups.com>; C2C.007Shiv <c2c007shiv@googlegroups.com>; Bestrequirments <bestrequirments@googlegroups.com>; C2C REQUMENTSelisha <c2c-requmentselisha@googlegroups.com>; Vendor C2C Role <vendor-c2c-role@googlegroups.com>
Subject: ServiceNow ITSM Lead

 

Hi, No GC Required Certifications ServiceNow CSA (Certified System Administrator) - Required ServiceNow CAD (Certified Application Developer) - Required ServiceNow CIS-ITSM - Required Job Title: ServiceNow ITSM Lead Client: Accenture ‍ ‍ ‍ ‍ ‍

 Hi,

No GC

Required Certifications

ServiceNow CSA (Certified System Administrator) - Required
ServiceNow CAD (Certified Application Developer) - Required
ServiceNow CIS-ITSM - Required

Job Title: ServiceNow ITSM Lead
Client: Accenture
End Client: HCSC
Location: Remote - Chicago, IL(Only Local) (Must be willing to travel to client sites as needed) – LOCALS ONLY.

Experience: 8-10+ Years

Notes:

Looking for a hands-on ServiceNow ITSM Lead with strong development, team leadership, client-facing experience, and mandatory CSA, CAD, and CIS-ITSM certifications.

Required Certifications

ServiceNow CSA (Certified System Administrator) - Required
ServiceNow CAD (Certified Application Developer) - Required
ServiceNow CIS-ITSM - Required

Key Responsibilities

Lead end-to-end ServiceNow ITSM development and delivery.
Design and configure Incident, Problem, Change, Request, and Service Catalog modules.
Develop integrations using REST APIs, IntegrationHub, and MID Server.
Manage CMDB, Discovery, IRE rules, and data governance.
Create Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows.
Lead a team of ServiceNow developers and analysts.
Conduct client workshops, requirement gathering, demos, and design reviews.
Act as the primary technical point of contact for client stakeholders.

Must Have:

8-10+ years of ServiceNow experience
Strong ITSM implementation experience
Hands-on coding and configuration experience
Team Lead or Technical Lead experience
Client-facing communication skills
CSA + CAD + CIS-ITSM certifications
Local to Chicago preferred; Dallas/Richardson acceptable
Comfortable with occasional travel
Best Regards,
SRITEJA  ALA

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