Application Support Engineer // Irving, TX // 1+ year

HI,

Hope you are doing well, please find the below position and let me know if you are comfortable and available.

 

Position: System/User Support Engineer

Location: Irving, TX

Duration: 1+ year

 

All work authorizations eligible

 

Job Description:

·         Work as part of shared services team of agile release train focused on OneFiber

·         Part of the support and operations team of OneFiber resolving day to day user issues and system issues

·         Responsible for systems engineering activities like infrastructure design and deployment.

·         Identify, diagnose, and resolve software issues reported by customers

·         Install and maintain software and provide assistance with configuring system software

·         Provide one on one assistance to the end user regarding the technical flaw, either by trouble ticket, phone, email, or in person

·         Coordinate with the third party vendor for timely repair of the system under the maintenance agreement warranty

·         Manage user access requests and ensure Verizon audit policies are performed regularly

·         Assist with system design and software testing to prevent technical breakdowns in future

·         Document Bugs and Application Issues

 

Must Have Skills:

·         Must have excellent interpersonal and technical skills to troubleshoot problems accurately

·         Must have grace under pressure and possess a patient attitude to deal with a variety of situations and personalities.

·         Must be able to listen attentively, speak calmly and document user problems comprehensively

·         Must have good judgement, clear communication skills and the ability to help others.

·         Must have the ability to learn new software and apply deductive reasoning to analyze technical issues

·         Web technologies – IIS, Apache, Tomcat, Weblogic

·         Database technologies - Oracle

·         Powershell, Python, MS Batch

·         DevOps and CI/CD process implementation using tools like JIRA, Jenkins, Ansible

·         Extensive experience in deploying docker images and its management.

 

Expertize in one of the following areas:

a. Security Management

b. Virtualization / Scaling / AWS

c. Performance Management

 

Desired Skills:

·         Kubernetes for Docker orchestration

·         SAFs agile

·         Support Process expertise

 

If you are interested to apply, please send your updated profile along with following details ASAP!!

 

Candidate’s full name:
Current Location:
Phone #:
Email address:
Work Authorization : (If Visa Validity ?)
LinkedIn
Education: 1. Passing year of (Bachelors/Masters) 2. Bachelors/Masters’ degrees 3. University Name (Bachelors/Masters)
Availability:
Rate(W2/1099/C-C):
Can you relocate?
Last 5 Digits of SSN#:
Are you willing to do Face-to-Face?
SKYPE ID:

 

2 Professional References (Client, Person, Job Title, Official email ID, Phone):

 

 

Best Regards,

Nishanth | Technical Recruiter  | Techgene Solutions, LLC.

O: +1-972-580-0247 Ext: 208 | E: nishanth.b@techgene.com

G-Talk: nish.techgene@gmail.com

300 East Royal Lane, Suite # 109, Irving, TX– 75039 | www.techgene.com

 

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