Hi,
Greetings from Ampstek
I would like to share the job description of a Contract opportunity for
Lead Eng Security Operations at Fremont,CA
If you are friends or colleagues searching for a job, kindly forward this email.
Title: Lead Eng Security Operations
Location: Fremont,CA
Duration: 12+ Months
Job Description:
• Strong technical and subject matter expertise in at least four or more of the following security specialties:
• Firewall: Palo Alto, Checkpoint, Cisco
• VPN - IPSEC, SSL VPN: Juniper, F5, Cisco
• Content Filtering: Bluecoat, Websense
• IPS: Palo Alto Juniper
• Unified Thread Management (UTM)
• AAA services: ACS, ISE
• Load Balancers: F5 BigIP LTM/GTM,
• Network Security (multi-vendor) experience,
• Customer service experience preferably in a Global Operations center environment
• Ticketing system knowledge- SNOW
• Ability to work days, evenings and weekends as required; 24x7 support in rotating shifts.
• Flexibility with the ability to manage stressful situations and adapt to rapidly changing environments and requirements
• Ability to work with Operations and Engineering on the priority of issues to resolve the urgent customer impacting issues first
• Ability to work on complex project involving cloud based security products.
• Exceptional documentation and communication skills.
# RESPONSIBILITIES
• Incident Resolution
• Ticket resolution - work on trouble tickets, support the operation of advanced Network
• Security Services and take escalations
• Queue Management - keep a watch on queue and assign tickets
• Service Request - working on request for changes as per client requirements
• Perform the minor/major changes as per defined process and work instructions
• Be a Subject Matter Expert (SME) on a few products
• Create Standard Operation Procedure
• Attend client calls and other technical meetings
• Assist in creation of Root Cause analysis (RCA)
• Security Performance Tuning
• Identify areas of Service Improvement Program (SIP) for key clients and reduce incidents
• Review code upgrade and test implement before rolling on to production
• Review documentation
• Work with hardware/software vendors, TAC to resolve problems
• Coordinate shifts and exchange handoff between various shifts
• Cross-train and mentor juniors, participate in various network and security related projects
• Perform other duties as assigned, Any additional task given to the incumbent from time-to-time based on business needs.
Thanks& Regards
Ashley
Technical Recruiter
Ampstek LLC.,
A MBE and E-Verify Company
103 Carnegie Center Drive,Suite 300,Princeton,NJ 08540
contact no:609-436-9610
