Salesforce Veeva CRM technical support // San Francisco, CA //12 months

Title:Salesforce Veeva CRM technical support

Location:San francisco, CA

Contract:12 months

Job description:

The Veeva CRM Technical Support resource is responsible and accountable for supporting the client’s Commercial and Medical Organization’s Business Operation and Contract Compliance stakeholders. The Support resource should ensure smooth operation of the Veeva CRM and Veeva Vault systems and all integration touchpoints with the eco-system. Effective partnership and teamwork with business partners, and all other Client IT service teams is a key success factor. 

Essential Duties and Job Functions

 

General responsibilities for this position will include (but are not limited to) the following:

Work in the Application Support Operations (ASO) team as a hands-on Veeva CRM and Veeva Vault technical support resource

Provide technical expertise and Support Veeva CRM and Veeva Vault operations

Resolve technical environment issues

Provide Build and release management for Veeva CRM

Provide design/operational documentation updates

Support fixes related to all interfaces (jobs, dataflows) in Veeva CRM

Fix integration issues between Veeva CRM and Operational Data Store

Fix integration issues between Veeva CRM and Veeva Vault

Hand on experience over Veeva Closed Loop Marketing & Approved Email Functionality

Build Reports in Veeva CRM and Veeva Vault to support Analytics teams and other ad-hoc business requests

Assist with Data Conversion/clean-up activities

Work with vendor (i.e. Veeva) for issue resolution

Work with Creative Agency Vendors for Multimedia/CLM Content related end-to-end solution

Perform technical impact assessment for Veeva and salesforce version upgrades.

As required, write and execute test scripts to validate Veeva CRM.

Work as-needed with Veeva, and other eco-system system managers and technical leads to resolve issues, errors, etc.

Assist in supporting internal & external audits

Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.

 

Knowledge, Experience and Skills

Demonstrates a strong understanding of the Veeva CRM and Veeva Vault technology architecture, including the inter-operability of technologies, within the areas of contract compliance.

Deep Technical and good functional working knowledge in all modules of Veeva CRM

The Support resource should have deep experience with:

Veeva CRM technical architecture and related technologies (Salesforce, Veeva)

Veeva CRM data model

Veeva Vault (PromoMats or Medcomms)

It would be useful for the candidate to also have:

Exposure to Veeva Open Data

Exposure to IMS One Key Account Data Model

 

Education & Experience

Typical candidates will possess:

• Bachelor's degree in computer science, MIS, CS or other IT related major

• 6 or more years of experience in Veeva CRM, and contract compliance, government pricing domains

• Veeva CRM or SalesForce Certified Administrator

• Basic understanding of Veeva API (CRM & Vault) and their integration using middleware tools like informatica or Dell Boomi. 

 

Additional Preferred Skills

• Excellent analytical and problem solving skills. 

• Prior working experience in a Pharmaceutical company is a big plus

• highly organized, results-oriented and attentive to details, self-motivated, proactive, independent and responsive – requires little supervisory attention

 

 

Thanks & Regards,

Sheena Dade

Resource Specialist

ASK Staffing Inc | Global Delivery Center

Direct:678-203-2362

Fax: 678-990-0403

Email:  sheenad@askstaffing.com

 

ASK Staffing
3805 Crestwood Parkw
Duluth Georgia 30096
United States

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