Product Analyst - Google (Sunnyvale, CA)

 

Product Analyst - Google (Sunnyvale, CA)
Importance: High

POSITION:  Software Product Analyst

TYPE:  Contract

TERM:  Initially 3 months with possible/likely extension

LOCATION:  Sunnyvale, CA

CLIENT: Google

F2F Highly preferred.

 

RESPONSIBILITIES:

?  Serve as the customer point of contact to gain an understanding of their product needs:  functions, features, UI

?  Respond to customer questions about the use of the product; examples:  What does this field mean?  Why is the app giving this value?  Why is the app behaving this way?

?  Manage customer interactions, including timely responses and setting appropriate expectations.

?  Based on customer needs prioritization, file feature requests or bugs to the product team

?  Run tests on customer data and troubleshoot any/all issues that arise

?  Run different variations of the products with different parameters to optimize test results

 

SKILLS/EXPERIENCE:

?  Bachelor’s Degree in Computer Science or related field of study

?  Minimum 5 years’ experience as a Product Analyst working with software products.

?  Must have a comprehensive understanding of the s/w product development process:  collect requirements, build prototype, vet prototype with Customer, revamp product based on Customer input; iterative development process

?  Must be exceptional with Customer relationship management and expectation management.

?  Experience working with customers to translate their app needs (functions, features, UI) into technical requirements.

?  Must have a technical background able to respond to customer questions, evaluate customer inquiry tech complexity and priorities, timeline triage issues to appropriate teams

?  Monitor customer feedback (including individual engagements and discussion forums, etc.) and ability to summarize/ synthesize customer feedback and provide recommendations on product/ process to product teams.

?  Experience in data pipeline management, such as data collection, data feeds quality management, data labeling management and troubleshooting, etc. 

 

Regards,

Priyanka Katiyar

(Technical Resource Specialist)

6109791662

Priyanka.katiyar@softnice.com

Hangout : puja123hbti

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