Location Fort Worth, TX
Duration 24 Months
Description:
The Remedy Developer deploys, configures and maintains BMC Remedy ITSM tools and related integrations. Particular applications to be supported and maintained include Service Desk, Change Management, Service Request Management, Dashboards and Business Analytics, and Asset Management. Frequent interaction is required with IT Service Center, the change management team, the asset management team, database team, and server team. Problem solving, communication and teamwork are keys to success in this position.
Responsibilities:
• Design, development, customization and administration of Remedy-based systems that align with Incident, Problem, Change, Service Request, Asset and Knowledge Management
• Continuous optimization of these (and future) tools to better align with IT Service Management best practices (e.g. ITIL)
• Customization and creation of Remedy workflows according to customer requirements
• Ability to estimate work effort for customizations, enhancements, and configuration requests
• Advanced analysis and troubleshooting
• Creating and maintaining technical documentation with respect to system design
• Testing code changes
Education and Experience:
• Bachelor's Degree, or equivalent experience
• Experience with the Remedy Action Request System (ARS) versions 7.5 to 9.1 with specific focus on the ITSM Suite
• Integrating Remedy with third party applications
• Experience implementing and configuring one or more ITSM applications (Incident Management, Problem Management, Change Management, CMDB, Knowledge Management, Asset Management, Service Request Management)
• Experience with Atrium Orchestrator, Smart IT, and Smart Reporting
• Experience integrating web AR systems with external data sources for population of data and auto-ticketing
• Experience implementing and managing Mid-Tier and web based reporting technologies related to Remedy
• Familiarity with ITIL Foundations ver. 3 is preferred
• Knowledge of Remedy programming methodologies and standard software development life cycles
• Strong familiarity with Oracle database
• Ability to clearly communicate technical ideas to non-technical audiences
• Ability to understand and assess functional requirements, develop or recommend technology solutions to meet business needs
• Team oriented with a track record of excellence in internal and external customer service
• Experience creating reports using Business Objects and Tableau a plus
• Ability to configure, extend or develop solutions from requirements
Technical Skills:
• Remedy ARS versions v7.5 to v9.1 and additional BMC products
• Atrium Orchestrator v7.6.04 and newer versions
• Built Service Request
• Used advanced interface forms
• Familiar with server and client-based technologies, including hardware, operating systems (Windows and Linux), configurations and security
• Database: Oracle
• Tableau and Business Objects experience a plus
• Web Services
Thanks for your time,
Vara
IntelliSoft Technologies, Inc
1320 Greenway Drive STE 460
Irving, TX 75038
Ph. (972) 756-1212 x Ext-133
varaprasad@intellisofttech.com
http://www.intellisofttech.com
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