JOB Description- RPA Project Manager
Coordinate internal resources to deliver customer outcomes as sold
* Ensure all RPA projects delivered within time, scope, quality, and cost constraints
* Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality
* Ensure resource availability and allocation
* Develop detailed project plans to monitor and track progress
* Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
* Measure project performance using appropriate tools and techniques
* Report and escalate to management as needed
* Successfully manage the relationship with the client and all stakeholders
* Run,manage & develop customer facing project status meetings as required.
* Create and maintain comprehensive project documentation
* Collaborate with project managers worldwide to improve PM efficiency
* Foster relationships with customers enabling future account sales
* Work collaboratively with the Professional Services Team, Customer Engagement team and assist is the proper expectation of resources and timing
* Internalize every aspect of the customer experience as it relates to delivery excellence
* Assist in the development and/or review of SOWs, MSAs, and other related documentation
* Maintain high levels of customer/partner engagement with a focus on CSAT and NPS.
* Coordinate feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience
* Continually work to identify, develop and share new uses for UiPath
* Identify best practice artifacts that can be packaged into delivery kits and shared with partners
* Help drive customer references and case studies.
5+ years of experience in RPA project management & working for system integrators and/or global SI.
* 10+ years relevant work experience in a customer-facing, partner facing, customer success, account management or strategic consulting organization
* Excellent client-facing and internal communication skills
* Strong working knowledge of Microsoft Office
* PMP / PRINCE II certification a plus
* Experience using change management processes for dynamic professional services projects
* External customer-facing management experience a plus (including partners)
* Internal customer relationship management experience (i.e. sales, pre-sales, advisory services) a plus
* Experience managing multiple workstream, Agile Project Management & professional services SOW's in parallel a plus
* Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption, Proven experience building strong internal and external relationships
• UiPath project management is mandatory
* Previous experience with working with Automation Anywhere, Blue Prism, Open Span is a plus
Coordinate internal resources to deliver customer outcomes as sold
* Ensure all RPA projects delivered within time, scope, quality, and cost constraints
* Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality
* Ensure resource availability and allocation
* Develop detailed project plans to monitor and track progress
* Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
* Measure project performance using appropriate tools and techniques
* Report and escalate to management as needed
* Successfully manage the relationship with the client and all stakeholders
* Run,manage & develop customer facing project status meetings as required.
* Create and maintain comprehensive project documentation
* Collaborate with project managers worldwide to improve PM efficiency
* Foster relationships with customers enabling future account sales
* Work collaboratively with the Professional Services Team, Customer Engagement team and assist is the proper expectation of resources and timing
* Internalize every aspect of the customer experience as it relates to delivery excellence
* Assist in the development and/or review of SOWs, MSAs, and other related documentation
* Maintain high levels of customer/partner engagement with a focus on CSAT and NPS.
* Coordinate feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience
* Continually work to identify, develop and share new uses for UiPath
* Identify best practice artifacts that can be packaged into delivery kits and shared with partners
* Help drive customer references and case studies.
5+ years of experience in RPA project management & working for system integrators and/or global SI.
* 10+ years relevant work experience in a customer-facing, partner facing, customer success, account management or strategic consulting organization
* Excellent client-facing and internal communication skills
* Strong working knowledge of Microsoft Office
* PMP / PRINCE II certification a plus
* Experience using change management processes for dynamic professional services projects
* External customer-facing management experience a plus (including partners)
* Internal customer relationship management experience (i.e. sales, pre-sales, advisory services) a plus
* Experience managing multiple workstream, Agile Project Management & professional services SOW's in parallel a plus
* Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption, Proven experience building strong internal and external relationships
• UiPath project management is mandatory
* Previous experience with working with Automation Anywhere, Blue Prism, Open Span is a plus
ABHINAY BONALA
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