Fwd: Unified Communications Administrator

Greetings,

We have the below requirement with Client. Kindly go through the Job Description and let me know your interest.

 

Job Title: Unified Communications Administrator

Location: Salt Lake City, UT

Rate: $55 /hr on C2C

 

JD:

The Telecom Administrator is responsible for managing, maintaining, and supporting the organizations telecommunication systems, ensuring reliable and secure communications across Avaya CM, CMS, RedSky E911, Verint, Swampfox Contact Center, Korbyt Wallboard, and Cisco Unity Voicemail platforms. This role supports daily operations, troubleshooting, user provisioning, system upgrades, and compliance with regulatory requirements.\

 

Key Responsibilities

System Administration Support

Administer and maintain Avaya Communication Manager (CM) and Call Management System (CMS), including user provisioning, call routing, and system configuration.

Administer and maintain Swampfox Contact Center along with Korbyt Wallboard.

Manage Cisco Unity Voicemail, including mailbox setup, password resets, and troubleshooting voicemail issues.

Oversee RedSky E911 services, ensuring accurate location data and compliance with emergency calling regulations (Karis Law, Ray Baum Act).

Support Verint call recording and analytics platforms, including configuration, monitoring, and troubleshooting.

Respond to telecom-related support requests, resolve incidents, and document solutions.

Monitoring Maintenance

Monitor system performance and availability using diagnostic tools.

Perform regular system health checks, backups, and updates.

Coordinate with vendors for hardware software updates and service issues.

User Access Provisioning

Provision and deprovision users, manage permissions, and update call routing as needed.

Maintain telecom documentation, change logs, and inventory records.

Compliance Security

Ensure systems comply with internal policies and external regulations (e.g., E911 legislation).

Assist with implementing security protocols and compliance standards.

Collaboration Training

Work closely with IT teams, business units, and external vendors.

Provide training and support to end users and other technical staff.

 

Required Skills

Qualifications

Hands-on experience with Avaya CM, CMS, Cisco Unity Voicemail, RedSky E911, and Verint platforms

Knowledge of VoIP protocols, call flow configuration, auto attendants, and voicemail systems

Familiarity with unified communications platforms and basic networking (TCPIP, VLANs, QoS).Strong troubleshooting and diagnostic skills

Excellent customer service, communication, and documentation abilities.

Ability to multitask and resolve issues under pressure

 

Education Certifications

Associate degree in information technology, telecommunications, or related field (or equivalent work experience)

Certifications such as CompTIA Network, Cisco CCNA, or Avaya certifications are preferred.

 

Preferred Experience

Supporting multi-site or hybrid work environments

Experience with enterprise VoIP analytics and contact center technologies.

Knowledge of scripting (PowerShell, Python) for automation

 

Thanks & Regards,

Bhargavi Jaltar

Lead Sr. US IT Recruiter

Galaxy i Technologies, Inc

Location: 9927 E Bell Road, Suite 110

Scottsdale, Arizona - 85260

Email Id: bhargavi1@galaxyitech.com

LinkedIn: Bhargavi Jaltar

Web: www.galaxyitech.com

 

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