Greetings,
We have the below requirement with Client. Kindly go through the Job Description and let me know your interest
Job Title: UCaaS Migration Analyst
Location: Chicago, IL (LOCAL CANDIDATES ONLY!)
Rate: $42 /hr on C2C
ROLE TITLES: UCaaS Analyst
Role Summary
This role is responsible for supporting discovery efforts related to the migration of Unified Communications services from RingCentral and RingCentral Contact Center to AJG's Microsoft Teams. The analyst will serve as a liaison between internal collaborators and AJG, to gather technical and operational requirements, document current-state configurations, and support for a seamless transition.
Key Responsibilities
Discovery & Documentation
Conduct discovery sessions with AJG and internal teams to gather requirements and assess current RC/RC Contact Center configurations.
Document call flows, auto attendants, user profiles, integration, and API dependencies
Review and complete Business Requirements Documents, Letters of Agency, and user upload templates.
Migration Planning Support
Collaborate with AJG and RingCentral project managers to define migration scope, timelines, and resource needs.
Identify risks and dependencies, and propose mitigation strategies.
Assist in porting number coordination and user provisioning.
Partners Coordination
Serve as the point of contact for discovery-related communications between Assured Partners and AJG.
Coordinate with Contact Center administrators, IT support engineers, and API owners to ensure readiness.
Reporting & Communication
Maintain status reports and discovery logs.
Provide regular updates to project leadership and escalate blockers as needed.
Required Skills & Experience
Strong understanding of RingCentral MVP, Contact Center platforms and Microsoft Teams Phone
Experience with UCaaS migrations into Microsoft Teams, including number porting, call flow mapping, and user provisioning
Excellent documentation and communication skills
Familiarity with API integrations and enterprise telephony environments
Proficient in engaging with multiple team members and prioritizing effectively
Preferred Qualifications
Familiarity with cloud-hosted platforms and environments
Project coordination or business analyst background
Thanks & Regards,
Bhargavi Jaltar
Lead Sr. US IT Recruiter
Galaxy i Technologies, Inc
Location: 9927 E Bell Road, Suite 110
Scottsdale, Arizona - 85260
Email Id: bhargavi1@galaxyitech.com
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