Urgently required--------ServiceNow L2 Support Role-------Philadelphia, PA [3 days Onsite/Week]-------EST Zone Candidates Only----H1B & H4EAD only with Passport no.
Greetings,
This is Pranshu and I'm a recruiter at Group Nine LLC. I am having a below position. Share me the resumes for the same.
EST Zone Candidates Only----H1B & H4EAD only with Passport no.
Title : ServiceNow L2 Support Role
Location : Philadelphia, PA [3 days Onsite/Week]
Type : 12 months contract
Job Description:
Resource who has worked on support engagements
- Prior experience and understanding on ServiceNow development and integrations for ITSM module.
- Candidates with specific experience related to Support as a senior level capacity Level 2 Tickets and working with VP/Directors and Senior members of the customer side. Must be open to occasional late and weekend shifts
- Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.
- Maintained production instances and non-production instances.
- Supported many teams on reviewing the code and configuration changes and deploying them to production instances.
- Experience with ServiceNow issues analysis and fixing for ITSM modules.
- Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.
- Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.
- Work with a solid understanding of Agile project methodologies and ITIL processes.
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Thank you for your time!
| Pranshu Tyagi | ||||||||
Senior Technical Recruiter We Support DIRECT CLIENTS, System Integrators and Prime Vendors! | ||||||||
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Sincerely yours
Pranshu Tyagi
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