ServiceNow Level 2 (L2) Support Role Hybrid from Philadelphia PA

 Hello,
I hope you are doing well. I have an urgent open job role.
If you have any candidate as per JD so please share resume with mention VISA STATUS AND CURRENT LOCATION...!!
 
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Role	Lead Support Engineer
Location	Philadelphia Pennsylvania (PA)  HYBRID Day 1 onsite 3 days mandatory. Please capture candidate & employer relocation consent
Type of Hire - Contract/ C2H	C2C/C2H
Duration	12 months
Number of Interviews	2
In person interviews Yes/No	No – Video
Client Interview Yes/No	Yes (2)
Position requirements	Minimum 7 – 10 years expertise. Development expertise in ITSM, and participation in integration and migrations projects. Extensive background in Support activities. No architects or candidates based in West Coast. Must have valid reason for relocation. Please verify employment type and provide accurate dates for verification purposes. Capture verification of certification and relocation consent use Verify Certification - Partner Portal (service-now.com) for verification link
Job Description	Hybrid from Philadelphia PA (3 days)   Resource who has worked on support engagements                            Prior experience and understanding on ServiceNow development and integrations for ITSM module.                          Candidates with specific experience related to Support as a senior level capacity Level 2 Tickets and working with VP/Directors and Senior members of the customer side. Must be open to occasional late and weekend shifts                          Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.                               Maintained production instances and non-production instances.                          Supported many teams on reviewing the code and configuration changes and deploying them to production instances.                          Experience with ServiceNow issues analysis and fixing for ITSM modules.                          Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.                          Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.                          Work with a solid understanding of Agile project methodologies and ITIL processes.

 
Thank you for your time!
 

Shraddha
Technical Recruiter
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