Hi,
I hope this email finds you well.
My name is Yashasvi Hasija and I am a Technical Recruiter from Empower Professionals Inc. I came across your profile and wanted to reach out regarding a ServiceNow Telecommunication Service Management (TSM) and BPC Consultant (46438554) role with one of our clients based in Remote. Please let me know if you are available in the job market and interested in this role (see the job description below) - if so, we can connect and speak further.
I would need your updated resume to proceed and can give you a call as soon as I have it.
Role: ServiceNow Telecommunication Service Management (TSM) and BPC Consultant (46438554)
Location: Remote
Duration: 12+ Months
Key Skills: Service Now, Telecommunication Service Management (TSM), “Business Process”, Certified System Administrator (CSA).
Responsibilities:
• Collaborate with telecom clients to understand their specific service management requirements and business processes.
• Design and implement ServiceNow solutions, with a focus on Telecom Service Management (TSM) modules such as Service Desk, Incident Management, Change Management, and Configuration Management.
• Customize ServiceNow applications to address telecom-specific needs, including configuring workflows, forms, and reports.
• Provide technical guidance and support to clients throughout the implementation process, ensuring alignment with industry best practices and regulatory requirements.
• Analyse and optimize telecom business processes to enhance efficiency, reduce costs, and improve customer satisfaction.
• Conduct workshops and training sessions to educate clients on ServiceNow best practices and telecom service management principles.
• Collaborate with cross-functional teams to ensure successful project delivery and customer satisfaction.
• Stay current with ServiceNow platform updates, telecom industry trends, and emerging technologies.
Requirements:
• Certified System Administrator (CSA).
• Bachelor’s degree in computer science, Information Technology, or related field.
• Minimum of 8 years of experience working with the ServiceNow platform.
• Experience in Business Process Consulting.
• Proven experience in implementing and customizing ServiceNow Telecom Service Management (TSM) modules, including Service Desk, Incident Management, Change Management, and Configuration Management.
• Strong understanding of telecom service management principles, processes, and standards (e.g., ITIL).
• Experience with JavaScript, HTML, CSS, and other web technologies.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to interact with clients at all levels of the organization.
• Experience with CSM, FSM, and other ServiceNow modules is a plus.
Awaiting your quick response. Thanks!
P.S. Empower is a top vendor to clients such as Apex Systems LLC, Sogeti, Randstad, CapGemini, UST and more.
Thanks
Yashasvi Hasija
Technical Recruiter | Empower Professionals
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Yashasvi@empowerprofessionals.com |
LinkedIn: linkedin.com/in/yashasvi-hasija-6a745625b
100 Franklin Square Drive – Suite 104 | Somerset, NJ 08873
www.empowerprofessionals.com
Certified NJ and NY Minority Business Enterprise (NMSDC)
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