ServiceNow ITOM Architect

Hi,

Hope you are doing good!

 

This is Charan representing Tek Leaders Inc., Please review the position described below and send me an updated latest resume.

 

Role : ServiceNow ITOM Architect

Location: Remote

Duration: 12+ Months

Experience : 10+ Years

Work Authorization: H1-B, H4 EAD, L2 EAD, GC, GC EAD, USC are fine no OPT&CPT.

TAX Terms: C2C, W2 & 1099 Available.

 

Job Description:

  • More than 10 years of development, configuration, and integration experience in building solution on ServiceNow platform.
  • Design, configure, and deployment of ServiceNow ITOM modules leveraging industry best practices and standards.
  • Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas
  • Contribute to the technical direction, recommend, and design the solution to leverage the ServiceNow best practices and out of the box functionality
  • Contribute to internal artifacts and deliverables to ensure they meet solution requirements
  • Prepare and maintain technical specifications and documents, architecture diagrams, system documentation, and manuals
  • Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and perform resolution efforts
  • Assist teams with associated technical and process activities
  • Maintain instance integrity & security based on ServiceNow best practices
  • Provide functional expertise as the Subject Matter Expert (SME) for all application suites respective to their product line.
  • Provide mentorship and project oversight to ServiceNow ITOM developers and implementation specialists
  • Contribute to the sizing and scoping of product line projects for ServiceNow - ITOM
  • Experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions in a high availability environment.
  • Good to have knowledge and working experience of other ServiceNow ITOM modules like ServiceNow CMDB, Discovery, Service Mapping, Event management.
  • Good knowledge of ServiceNow CMDB and CSDM data model.
  • Understands Discovery scheduling and potential network impacts
  • Experience with net-new implementations of Discovery, Event Management, and Service Mapping; can relay best practices to clients
  • Understands CMDB relationships and hierarchy, experience in CMDB Health dashboard configuration and with CMDB remediation including duplicate and stale CI items
  • Understanding of the Identification and Reconciliation engine
  • Understanding of platform security and integration best practices
  • Understating the concepts of AIOps and HLA, AL/Client and Regex.
  • Preferred certifications: ServiceNow CIS-Discovery, ServiceNow CIS-Service Mapping
  • Good knowledge on custom discovery – Akamai, APIGee, Kong, Rancher Kubernetes, NGINX, Cassandra, Yugabyte, Redis, Kafka, Monga DB, Netezza etc.
  • Lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution.
  • Collaborate with internal business stakeholders to write/estimate stories.
  • Oversee developers work, and own overall quality and delivery of development.
  • Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required.
  • Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges.
  • Provide mentorship to developers and platform engineers on technical design standards and best practices.
  • Proven success on projects with large-scale deployments; understanding of infra domain life-cycle management.
  • Capable of executing hands-on development for stories that cannot be delegated.
  • Ability to develop high level design documents addressing the business, infrastructure, security, support, and operational needs of a solution.
  • Good knowledge of multi data centre deployment solutions with disaster recovery procedures and high availability at every layer (network, web servers, middleware, and database/storage)
  • Good knowledge of ServiceNow CMDB CSDM data model.


Technical knowledge of the following areas:

  • Java, HTML, JavaScript, LDAP/Active Directory, networking and database administration
  • Working knowledge of configuration management tools, methods, and processes.
  • Basic knowledge and awareness of various other modules like ITSM.
  • Proven experience as a key technical resource leading the development and delivery of ITOM / CMDB solutions in ServiceNow environments
  • Expert level proficiency in ITOM /CMDB product line
  • Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.
  • Sound knowledge in CMDB and it operation management
  • Deliver technical workshops on ITOM: Discovery, CMDB, Service Mapping
  • Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
  • Knowledge on identification, classification rule in CMDB
  • Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies
  • Required Hands on experience with ServiceNow ITOM implementations
  • Required Knowledge of ServiceNow CMDB Architecture
  • Self-directed, organized, detail-oriented

 

 



     

Saicharan Adirajupalli

US IT Recruiter

Email ID: saicharan.a@tekleaders.com 

Linkedin : https://www.linkedin.com/in/charan-adirajupalli-b07497185/

4975 Preston Park Blvd, Suite: 500, Plano, TX 75093.


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