URGENT HIRING||DATA ANALYST||STRONG SQL & CALL CENTER DATA EXPERIENCE||REMOTE

Hi,
Hope you are doing well
I have an urgent opening of Data Analyst with strong call center data experience||

 
 
Position Type:
Location: United States
Description:
Interview : Phone and skype

Visa : USC, GC, GC EAD, H4, L2

Manager is considering candidate for NYC, DC, OR NJ in Office Ad Hoc (few times per quarter)

Note Client is focusing on candidate with strong SQL exp.

Description:

Overview
The Data Product Manager within the Core data platform department is responsible for developing products, tools, apps and/or APIs that deliver actionable insights to help shape strategic thinking and drive business outcomes.
The right candidate would be technically strong with data, analytics, business intelligence and cognitive technologies, along with an understanding of software development life cycles. You are able to work with and listen to business leaders, peers and industry thought leaders to distill, design and develop data products and solutions based on opportunities, challenges and ideas.
You have the ability to contribute thought leadership in a fast-changing market and expand our data & analytics capabilities, delivering results while accelerating the pace of innovation.
You are passionate about the adoption of your data products & services, and will manage the vision, roadmaps, release planning, communication plans, branding and UX to provide world-class data & analytics services to the Enterprise.

Responsibilities
Perform data discovery, gather data analytics requirements and compile curated functional documents for company's contact/Call center domain.
Oversee the delivery of new contact center data products, from inception to launch
Become an expert in your domain of company's Contact/Call Center data (internal and external) to quickly determine the best way to put information together and provide guidance to the various company's teams on data.
Act as a mediator between consumers and the development teams, communicating the user needs and translating those needs into new product features for the team to build
Manage and continue to build on our value proposition, driving new features and capabilities as part of your product strategy
Develop and manage a measurement strategy to ensure optimal product usability and utility
Measure and improve through key performance indicators, service level agreements, risk and exposure, success rates, financial impact and benefits, and timelines
Drive continuous improvement through the strengthening of tools, skills, infrastructure, and process improvements required to achieve business objectives.
Contribute directly to development of analytics data management
Interface across the organization to answer challenging analytical questions related to the business data definitions in your domain

Qualifications
Bachelor's degree required; Advanced degree in relevant field of study strongly desirable
Prior experience working with external vendors on requirements for cross-functional projects as well as post-production support.
5+ years of experience data analytics domain leveraging various data systems and analytics tools
Demonstrated ability to lead complex, strategic, and operational initiatives. Capability to think strategically, balancing a broad range of internal and external factors when identifying problems, proposing solutions, and making decisions.
Must be willing to work normal east coast hours as possible.
Proven and proficient experience with SQL across multiple database systems i.e. (AWS Redshift, Google BigQuery, Oracle, Teradata)
Proven experience with BI/Visualization tools like Tableau/Power BI/Qlik/Looker
Understanding of modern data management including big data
Understanding of software development life cycles
Knowledge of Scrum and/or Kanban methodologies and agile frameworks
Jira and/or equivalent agile management tools
Knowledge of machine learning and model deployment in a production environment a plus
Scrum Master/Product Owner certification a plus
 
 
 
 
Regards,
 
Nitin Gupta
Team Lead-Recruitment
ShiftCode Analytics Inc.,
5118 Sylvester loop Tampa,
Florida 33610
Direct: (813) 548-3398
Email: ngupta@shiftcodeanalytics.com
URL: http://www.shiftcodeanalytics.com/
 

 

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