Role - Network Cisco Voice Engineer
Location – Frisco ,TX
Job Description-
• Technical Certification: CCVP with at least 3 to 5 years of experience.
• Basic understanding of CUCM , IM&P & Cisco unity connection version (N-1).
• Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
• Good understanding of Unity Connection Voice mail services.
• Good understanding of VoIP, MGCP, H.323 and SIP services.
• Good communication skills.
• Open for 24x7 availability
• Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
• Expert level experience in handling Cisco IP telephony Network Infrastructure.
• independently resolve tickets within SLA
• Adheres to standard operating procedures / work instructions
• Follow the escalation process
• Follow the shift hand-over process
• Update work logs
• Update the knowledge base
• Technically upgrade across versions of environment when required
• Ticket Monitoring
• On - call support
• Opening Bridge Call
KEY TECHNOLOGIES:
• CUCM, IM&P & Unity connection
• SIP, MGCP and H.323 gateways.
• Oracle SBC basic understanding and troubleshooting
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Must be capable of working independently, while at the same time demonstrating a collaborative work style. Must possess a high degree of accountability, and commitment to meeting customer and management expectations
- Expert level experience in handling Cisco IP telephony Network Infrastructure.
-Deep understanding of Unified Communications and Video conferencing, including but not limited to: Cisco Unified Communications Manager ( 11.X , 12.X,14.X ), Unity Connection, IMP, Expressways, Jabber Client, SIP, H.323, MGCP ,SCCP ,QoS and Voice Gateways, Oracle SBC , Intrado E911 Gateways.
- Deep Understanding of Voice Gateways configuration (ISR ,ESR Routers and Analog gateways) ,Trunks, E1/ T1(CAS,CCS), FXS /FXO etc.
- Understanding of UCS technologies and Virtualization technologies
- Responsible for upgradation of UC applications and end points like CUCM , CUC, IM&P , Jabber Clients etc.
- An understanding of network switching and routing as it relates to Unified Communications.
- Monitor effectiveness and efficiency of existing systems; assist with development and implementation strategies for improving the efficiency, reliability and performance of these systems
- Troubleshoot/Resolve escalations of Collaboration/Video issues; prioritize and respond to Service Desk tickets as appropriate
- Ability to act as a resource for Unified Communications/Video problem resolution , research issues or effectively escalating for timely resolution
- Lead architectural and engineering services for Cisco Unified Communications, Collaboration environments including new office builds, office moves, hardware and software upgrades, integrations with other systems, enhancements, etc.
- Participates in product evaluations, systems testing, certification, and product lifecycle management
- Participates in scheduled and unscheduled system maintenance including change management, on-call, and off-hour systems' support
Improve Processes and Standards
- Recommend solutions and improvements
- Develops and maintains technical standards, procedures, and techniques for the resolution of voice service issues to ensure maximum system availability and performance levels
- Provide updates regarding the performance and availability of UC and/or Network infrastructure and proactively work to resolve problems
-Troubleshooting application and system errors using various tools and methods
Location – Frisco ,TX
Job Description-
• Technical Certification: CCVP with at least 3 to 5 years of experience.
• Basic understanding of CUCM , IM&P & Cisco unity connection version (N-1).
• Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
• Good understanding of Unity Connection Voice mail services.
• Good understanding of VoIP, MGCP, H.323 and SIP services.
• Good communication skills.
• Open for 24x7 availability
• Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
• Expert level experience in handling Cisco IP telephony Network Infrastructure.
• independently resolve tickets within SLA
• Adheres to standard operating procedures / work instructions
• Follow the escalation process
• Follow the shift hand-over process
• Update work logs
• Update the knowledge base
• Technically upgrade across versions of environment when required
• Ticket Monitoring
• On - call support
• Opening Bridge Call
KEY TECHNOLOGIES:
• CUCM, IM&P & Unity connection
• SIP, MGCP and H.323 gateways.
• Oracle SBC basic understanding and troubleshooting
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Must be capable of working independently, while at the same time demonstrating a collaborative work style. Must possess a high degree of accountability, and commitment to meeting customer and management expectations
- Expert level experience in handling Cisco IP telephony Network Infrastructure.
-Deep understanding of Unified Communications and Video conferencing, including but not limited to: Cisco Unified Communications Manager ( 11.X , 12.X,14.X ), Unity Connection, IMP, Expressways, Jabber Client, SIP, H.323, MGCP ,SCCP ,QoS and Voice Gateways, Oracle SBC , Intrado E911 Gateways.
- Deep Understanding of Voice Gateways configuration (ISR ,ESR Routers and Analog gateways) ,Trunks, E1/ T1(CAS,CCS), FXS /FXO etc.
- Understanding of UCS technologies and Virtualization technologies
- Responsible for upgradation of UC applications and end points like CUCM , CUC, IM&P , Jabber Clients etc.
- An understanding of network switching and routing as it relates to Unified Communications.
- Monitor effectiveness and efficiency of existing systems; assist with development and implementation strategies for improving the efficiency, reliability and performance of these systems
- Troubleshoot/Resolve escalations of Collaboration/Video issues; prioritize and respond to Service Desk tickets as appropriate
- Ability to act as a resource for Unified Communications/Video problem resolution , research issues or effectively escalating for timely resolution
- Lead architectural and engineering services for Cisco Unified Communications, Collaboration environments including new office builds, office moves, hardware and software upgrades, integrations with other systems, enhancements, etc.
- Participates in product evaluations, systems testing, certification, and product lifecycle management
- Participates in scheduled and unscheduled system maintenance including change management, on-call, and off-hour systems' support
Improve Processes and Standards
- Recommend solutions and improvements
- Develops and maintains technical standards, procedures, and techniques for the resolution of voice service issues to ensure maximum system availability and performance levels
- Provide updates regarding the performance and availability of UC and/or Network infrastructure and proactively work to resolve problems
-Troubleshooting application and system errors using various tools and methods
Thivya Jothi
US IT Recruiter | Techorbit
1300 W Walnut Hill Lane, Suite# 260, Irving, TX 75038
E-Mail: jothi@techorbit.com || Contact: 469-9235803
Follow us: https://www.linkedin.com/company/techorbit-inc
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