Greeting from Nityo Infotech Corp .
We have an Excellent Opportunity with LTI. Super urgent requirements Immediate interview on this
We have below position with us, Kindly share resume @ Anuj.Rana@nityo.com
Position: Sr. Application support: SQL
Location: Bartlesville, OK, (Onsite)
Interview mode : Video
Start Date: Immediate
JOB DESCRIPTION :
Minimum 6+ years of work experience
Job Objective:
• To provide functional support to applications
• To manage support tickets in the ticketing system
• To monitor application support SLAs
• To coordinate with application vendors for application support
Key Accountabilities:
• Provide functional support to applications for both organization's internal users and public users
• Manage support tickets in the ticketing system, including queue management and assignment to appropriate teams for resolution
• Resolve application related functional incidents and service requests
• Managing coordination with different teams providing support
• Provide functional training to end users
• Provide timely communication to users on the status of their service requests and incidents.
• As necessary, liaise with application vendors to ensure application-related requests and incidents are resolved in a timely and professional manner.
• Monitor the availability and performance of supported IT applications.
• Priorities and schedule support activities and tasks.
• Prepare and maintain reports for application support
Skills:
• Quick learner and ability to understand business applications and functions
• Application functional support
• Coordination across teams and vendors
• Excellent customer service skills
• Expert in using ticketing systems
• Strong customer communication skills
Should Have knowledge of SQL Queries.
Thanks & Regards,
Anuj Rana
Technical Recruiter
Desk No : 609-853-0818 *2529
Email id : Anuj.rana@nityo.com
Nityo Infotech Corp.
666 Plainsboro Road,Suite 1285,Plainsboro, NJ 08536
URL : www.nityo.com