Urgent Hiring - Technical Production Support - Dallas, TX & Fremont, CA

Hello Partner's

 

Hope you are doing well,

 

My name is Manjula and I'm Executive Technical Recruiter at Vbeyond Corporation, a global staffing and IT consulting company. We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, and we currently have a job opening that may interest you. Below is the summary of the position

 

Role –Technical Production Support

Location - Dallas, TX & Fremont, CA


Technical Support Responsibilities:

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.
  • Technical Support Requirements:
  • Degree in computer science or information technology.
  • Certification in Microsoft, Linux, or Cisco is advantageous.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.

 

 

Regards,


Manjula Sharma

VBeyond Corporation

Junior Recruiter

Mobile # +1-908-895-2417

E: ManjulaS@VBeyond.com | www.vbeyond.com

390 Amwell Road, Suite # 107, Hillsborough, NJ 08844

 



Note – VBeyond is fully committed to Diversity and Equal Employment Opportunity.

 

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