| Hello Partner's Hope you are doing well, My name is Manjula and I'm Executive Technical Recruiter at Vbeyond Corporation, a global staffing and IT consulting company. We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, and we currently have a job opening that may interest you. Below is the summary of the position Role –Technical Production Support Location - Dallas, TX & Fremont, CA
Technical Support Responsibilities: - Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
- Technical Support Requirements:
- Degree in computer science or information technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
Regards,
Manjula Sharma VBeyond Corporation Junior Recruiter Mobile # +1-908-895-2417 E: ManjulaS@VBeyond.com | www.vbeyond.com 390 Amwell Road, Suite # 107, Hillsborough, NJ 08844
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