Urgent requirement for Voice Engineer with CCNA / CCNP certification at Florham Park, NJ /Conshohocken, PA / Boston, MA ( Day 1 Onsite ).

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Role - Voice Engineer. Location - Florham Park, NJ /Conshohocken, PA / Boston, MA ( Day 1 Onsite ). Responsible for operations and build out of user facing capabilities in our Webex based UCC environment. The engineer will focus on broad end user functionality and expanding targeted value add capabilities to a wide variety of business groups. ROLE RESPONSIBILITIES Proactively manage and keep collaboration system operational Identify new use cases, glean from various channels including trouble tickets and other end user interactions Build out and implement new capabilities to support increased productivity. Collaborate with UX team to ensure pro-active communications, training and good documentation are available to the user community. Optimize users’ collaboration experience, involving compute and network. Develop tool set and telemetry Develop knowledge base of self-serve steps for end users to identify cause of performance issues Work on escalated support tickets in the UCC domain Research and implement alternate solutions and workarounds, including BOTs, to fill and workaround feature gaps in the standard Webex products Ability to interact with end users, to understand their use cases and issues Excellent communication and documentation skills Resourceful and self-starter Pro-active customer support, working tirelessly to anticipate end user issues REQUIRED TECHNICAL QUALIFICATIONS (in order of level of need) Proficiency across the Webex suite of products Cisco Certification – CCNP Collaboration Intermediate level IP networking knowledge Strong understanding of hybrid Webex/UCC environments, including O365 on cloud Be familiar with- Monitoring Webex components' health Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff Be able to troubleshoot Cisco UC system, including- Webex Control Hub Cisco Directory Connector Proficient with use of tools including Wbx Tracer, Wireshark and Fiddler Knowledgeable with Quality of Service, as applicable to UCC Security concepts knowledge Be able to act on certificate expirations, CSR generation etc. Enhancement abilities- Scripting REST/XML API familiarity Ability to implement BOTs EDUCATION REQUIREMENTS CCNA/CCNP Voice certification. Thanks & Regards,   Mohd Anas IT Recruiter Contact @ +1 908-589-7369   VBeyond Corporation I PARTNERING FOR GROWTH   390 Amwell Road, Bldg #1, Suite #107 Hillsborough  New Jersey USA – 08844 www.vbeyond.com   https://www.linkedin.com/in/mohammad-anas-77409a225/   Note – VBeyond is fully committed to Diversity and Equal Employment Opportunity.   Disclaimer: We respect your Online Privacy. This is not an unsolicited mail. Under Bill S 1618 Title III passed by the 105th US Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply mohda@vbeyond.com . Also mention all the e-mail addresses to be removed which might be diverting the e-mails to you.

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