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Job Summary:
Job Role :: Java Production Support Engineer
Location :: O'Fallon, MO
Role & Responsibilities:
• Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.
• Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Ensure products/applications being put into production are designed with internal/external customer objectives/experience in mind. Products are well-developed using collaboration between Biz Ops Teams, operationally ready, in-tact automation is in place, and product is fully supportable by our React (Production Support) Team.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Required skills
• This can be done through multiple dashboard types/reporting capabilities.
• Proper alerting should be put in place with carefully defined criteria (collaboration between Dev/Product/Biz Ops Teams) to notify appropriate teams if and when necessary.
• Defined criticality with notification mechanisms, etc.
• Experience with Dynatrace and Splunk.
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational toll gating, and lead in DevOps automation and best practices. Any product/application moving through the lower environments and into production should be operationally ready and meet defined Production Readiness standards
Best Regards
Sagar Husain
Sr. Technical Recruiter
IDC Technologies
Contact Number: +1- 315-979-1317
Email Id: sagar.h@idctechnologies.com
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