Product Documentation Specialist (Remote)

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Hello,

 

Greetings,

 

This is Aruna from Kaizen Technologies, please review the job description below and let me know if you are interested to submit your resume for the below position.

 

Job Details:

Position          : Product Documentation Specialist

Location         : Remote

Duration        : 6+ Months

 

Job Description:

  • Rapidly learn organization context and transition from a legacy collection of websites into a cohesive web ecosystem. Knowledge transfer from Journey Owner.
  • Rapidly develop a solid understanding of CX principles applied to design and development, key decisions across LOB, previous and future release cycles, and features in current and planned releases. Knowledge transfer from Journey Owner.
  • Create a knowledge base of articles to enable self-learning by product support teams on product design, product scope, and support process.
  • Prepare document design and other key decisions into a work breakdown structure and flow that can be used by the CMS administrator group to break down requests for LOB into action items.
  • Document decision points and criteria within work breakdown structure that directs CMS admin group when requests or components of requests need to be transferred or escalated to Product or Journey Owner.
  • Document the standard process to intake, triage, execute, test, and verify change items to the web ecosystem before moving to production.
  • Use Sitecore data templates to overlay standard processes for changes to global vs. unique content.
  • Work closely with the product owner to finalize the features for future release and make sure that it is moved into production. Update knowledge articles and job aids for CMS administrator group for upcoming release features


Thanks & Regards,

Aruna N
Office : 732-731-1219

Alt No : (732) 212-7398
E : arunan@kaizentek.com  URL: http://www.kaizentek.com/
E:  arunan@kaizentek.us
Kaizen Technologies Inc
1, Lincoln Highway, #10
Edison, NJ 08820
Linkedin : https://www.linkedin.com/in/aruna-pulipaka-90508383/



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